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☆ OpenAI poaches Shopify's former head of support as the e-commerce giant's support org faces a shake-up
▼ + stars: | 2024-04-09 | by ( Madeline Stone | ) www.businessinsider.com time to read: +3 min

He's the latest among a string of leaders in Shopify's support organization to leave. Shopify's work with AI has incorporated large language models, including those developed by OpenAI. Shopify's Support organization has undergone some leadership changes in recent months. Jen Bebb, previously Shopify's director of global merchant and product support, left the company in March when Worthington left. Miqdad Jaffer, who led companywide AI initiatives as a director of product at Shopify, joined OpenAI's product staff in March.

Persons: OpenAI, Glen Worthington, Worthington, Shopify, Toby Shannan, generalists, Jen Bebb, Clovis Cuqui, Worthington isn't, Miqdad Jaffer Organizations: Business, OpenAI, Operations, Engineering, LinkedIn, WordPress Locations: Shopify, OpenAI, mstone@businessinsider.com

☆ Shopify's midlife crisis: How a surprise pivot away from logistics capped the e-commerce giant's whirlwind year
▼ + stars: | 2023-06-29 | by ( Madeline Stone | Emma Cosgrove | ) www.businessinsider.com time to read: +12 min

But Shopify's logistics acquisitions, which came with around 550 more staff altogether, started to look like dead weight after the shine of the initial announcements wore off. By the beginning of 2023, the attitude toward logistics inside Shopify had shifted to palpable frustration, four people who worked for Shopify's logistics division said. Lance McMillan/Toronto Star via Getty ImagesIndependent of logistics, Shopify saw massive cultural shifts in the past several years. One core tenet of Shopify's work culture is "default to open," meaning it values transparency and sharing information with employees. The letter referred to Shopify's logistics work of the past four years as a "side quest" that distracted the company from its "main quest."

Persons: Shopify, it's, Oppenheimer, Ken Wong, Lance McMillan, crafters, Tobias Lütke, Slack, —, Lütke, Shopify's, I've, Toby Shannan, Morgan Stanley, Jeff Hoffmeister, Bobby Morrison, Allan Leinwand, Kaz Nejatian, Nejatian, Madeline Stone, Emma Cosgrove Organizations: Employees, Amazon, Systems, Kiva Systems, Toronto Star, Getty, miscalculating, Facebook, ecosgrove Locations: Shopify, Ottawa , Ontario, —, Silicon

Shopify announced Thursday that it is cutting 20% of staff and selling off its logistics business. Shopify's CEO Tobi Lütke announced early Thursday that the company is cutting 20% of its workforce and selling the majority of its logistics business to supply chain technology company Flexport. It's the right thing for Shopify but it negatively affects many team members who we admire and love working with. Analysts and insiders had also been expecting a major change to Shopify's logistics division, Insider reported Wednesday. But 6 River Systems, a warehouse automation and robotics company Shopify purchased in 2019 for $450 million, is being sold to UK grocery firm Ocado for an undisclosed sum.

☆ Shopify is 'flattening' its org structure to incentivize more employees to become individual contributors
▼ + stars: | 2023-03-01 | by ( Madeline Stone | ) www.businessinsider.com time to read: +5 min

Shopify is making changes to its managerial structure that will likely result in fewer middle managers, "flattening" its organizational structure. Starting in mid-March, employees will choose to become either a full-time manager or a "crafter," as Shopify calls individual contributors. Silas added that Shopify expects to have fewer managers overall, referring to the change as a "flattening" of the organization. Shopify also removed all employee meetings that were scheduled for Wednesdays and limited large team events to specific hours on Thursdays. If you're a Shopify employee with a story to share, contact this reporter at mstone@insider.com or on the encrypted messaging app Signal at (646) 889-2143 using a nonwork phone.

☆ Shopify's prices will go up by as much as 33% in some cases, but analyst say merchants aren't going anywhere
▼ + stars: | 2023-01-31 | by ( Madeline Stone | ) www.businessinsider.com time to read: +6 min

Analysts say Shopify's products offer a much better value than their competitors'. He added that many merchants pay more in fees for third-party apps and add-ons than they do for a Shopify subscription. With those fees in mind, an increase to the monthly subscription fee would seem relatively small, Pfau argued. Luria said that it's possible Shopify's price hikes could "upset smaller merchants for whom this is a big expenditure," particularly amid inflation and economic uncertainty. Shopify's price hikes come as the company makes changes to its leadership team.

☆ Shopify had a bumpy 2022, with a stock split, layoffs, and more. These are the biggest stories about the e-commerce company.
▼ + stars: | 2022-12-29 | by ( Madeline Stone | ) www.businessinsider.com time to read: +10 min

After seeing explosive sales and revenue growth during the earlier days of the Covid-19 pandemic, the Canadian e-commerce company saw its business come back down to earth this year. Shopify employees are granted restricted stock units, or RSUs, in addition to their base salaries. MayOn May 2, Shopify announced plans to acquire e-commerce fulfillment startup Deliverr for more than $2 billion. The acquisition was intended to help Shopify merchants offer one and two-day shipping to their customers. On December 15, Shopify announced that it was doubling down on its sustainability efforts by investing $11 million in carbon removal projects.

☆ Meet the 10 most important execs who left Shopify in 2022 — and the 4 who joined
▼ + stars: | 2022-12-26 | by ( Madeline Stone | ) www.businessinsider.com time to read: 1 min

But it also brought in a new CFO, COO, and chief human resources officer. Shopify's roller coaster of a year left the company adjusting to a new normal of tightened e-commerce spending. It also made some major personnel changes, welcoming a new CFO, chief human resources officer, chief revenue officer, and more. Several high-ranking executives overseeing critical functions left the company in 2022, including vice presidents leading engineering, communications, and growth teams. Longtime COO Toby Shannan also left Shopify after more than a decade at the company; he was replaced by Kaz Nejatian, who was promoted from vice president of product at Shopify.

☆ Shopify's new C-suite: After a year of high turnover, the new leaders at Shopify include a CFO poached from Morgan Stanley and a new HR lead who is working to overhaul the e-commerce company's perform
▼ + stars: | 2022-10-31 | by ( Madeline Stone | ) www.businessinsider.com time to read: +11 min

Here are the people leading the e-commerce company through its next phase. Leinwand was previously senior vice president of engineering at Slack, and before that he was CTO at ServiceNow. Tia Silas, chief human resources officerTia Silas, Shopify's chief talent officer. John Asante, chief information-security officerJohn Asante, Shopify's chief information-security officer. Bobby Morrison, chief revenue officerMorrison joined Shopify as chief revenue officer — a new role for Shopify, reporting to the COO — in August.

☆ Shopify's new guard: Meet the 11 people leading the company after rampant turnover wiped out most of its C-suite
▼ + stars: | 2022-09-28 | by ( Madeline Stone | ) www.businessinsider.com time to read: +11 min

Here are the people leading the e-commerce company through its next phase. Leinwand was previously senior vice president of engineering at Slack, and before that he was CTO at ServiceNow. Tia Silas, chief talent officerTia Silas, Shopify's chief talent officer. John Asante, chief information-security officerJohn Asante, Shopify's chief information-security officer. Bobby Morrison, chief revenue officerMorrison joined Shopify as chief revenue officer — a new role for Shopify, reporting to the COO — in August.

☆ Shopify's C-suite revamp could signal more acquisitions and a focus on services over software, analysts say
▼ + stars: | 2022-09-22 | by ( Madeline Stone | ) www.businessinsider.com time to read: +7 min

Most of Shopify's C-suite has been replaced in the past two years. "There was some hope that they would reprioritize software, whether it's marketing-automation software or customer-engagement software," he added. The former chief technology officer Jean-Michel Lemieux, chief legal officer Joe Frasca, and chief talent officer Brittany Forsyth all departed in 2021. The chief product officer Craig Miller left the company a few months before that, in fall 2020. Shopify has yet to formally fill the chief product officer role, whose responsibilities Lütke said he would take on in the wake of Miller's departure.

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