Companies are increasingly turning to AI to see if it can improve the customer service experience. CVS plans to use AI so that pharmacy customers don't have to go through a menu option, per The Wall Street Journal. They'll be able to talk to the AI before being directed to a live agent, CVS Health CTO told The Journal. download the app Email address Sign up By clicking “Sign Up”, you accept our Terms of Service and Privacy Policy . AdvertisementCVS plans to use artificial intelligence in an effort to improve the customer-service experience, CVS Health Chief Technology Officer Tilak Mandadi told The Wall Street Journal.

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Persons: They'll, —, Tilak Mandadi, Mandadi, Gen Z Organizations: Street, CVS, Service, CVS Health, Wall Street, Business