Many people and groups have filed online comments about the proposed rules.
A man in Eugene, Ore., wrote that to cancel TextNow, an app offering messaging and calling services, he ultimately had to persuade his credit union to cut off monthly withdrawals from his account.
At issue is the use of “negative option” plans, which presume that consumers accept an offer unless they affirmatively decline it — like a free trial that continues as a paying subscription.
advises consumers to put a calendar reminder in their phones when they sign up for a free trial so they will be alerted when it is time to cancel.
to require companies to notify customers before each recurring charge, and to remind them that they can cancel if they choose.
Persons:
“, MyHeritage, John Breyault, Howard, ”, Breyault
Organizations:
Companies, National Consumers League
Locations:
Eugene ,