Dear Tripped Up,Last March, my daughter and I were headed from Berlin, where she was studying, to Italy for her spring break.
So I got in line for customer service chat — I was number 200 — but the app eventually quit on me.
I then called Ryanair, but the agent told me that to reschedule the flight by phone would cost 180 euros.
And the reimbursement form Ryanair has online required I submit my bank account information with an IBAN code — which American banks don’t have.
I believe Ryanair owes me about 100 euros for the hotel, taxi and meal, plus a flight for two from Berlin to Rome.
Persons:
Tere, Dear Tere
Organizations:
Ryanair
Locations:
Berlin, Italy, Rome, Wellesley, Mass