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☆ Poshmark's new pricing change backfired, so the CEO did something rare—it's great leadership, says expert
▼ + stars: | 2024-10-28 | by ( Ashton Jackson | ) www.cnbc.com time to read: +2 min

Not every public apology from a CEO resonates — which is why a recent memo from Poshmark founder Manish Chandra stands out, says a leadership expert. Customers revolted, leaving Poshmark sellers stranded: For many, the loss of sales was worse than any savings they pocketed from the reduced fees, Chandra wrote in an apology blog post last week. "We have decided to revert to our original fee structure effective October 24, 2024," he wrote. That's a rare effective CEO apology, says Talia Fox, a leadership strategist, author and head of KUSI Global, an executive consulting firm. "Even the smallest gesture ... some tangible incentive that backs up the apology [can go a long way]."

Persons: Manish Chandra, Chandra, Talia Fox, Fox Organizations: South Korean, Naver Corporation, Customers, KUSI, CNBC

☆ CEOs share the 3 kinds of toxic employees you never want to be: 'Have some honesty about it'
▼ + stars: | 2024-04-23 | by ( Ashton Jackson | ) www.cnbc.com time to read: +2 min

So, whether you want help recognizing the toxic employees around you — or you'd like to avoid becoming one yourself — watch out for these three red flags, CEOs say. The entitled employeeDon't ever act like you're owed a promotion or raise, says Tom Gimbel, CEO of staffing and recruiting firm LaSalle Network. "[People who say] 'I'm only going to do what's in my job description, I'm not going the extra mile, I'm not going to commit time to this' and expect to be rewarded" aren't desirable employees, Gimbel tells CNBC Make It. Sometimes, employees are caught off-guard when colleagues with less tenure get promoted first, but time alone doesn't entitle anyone to a promotion. When the employee turned in the work, it contained a noticeable error — and they blamed Fox, saying her instructions were unclear.

Persons: Tom Gimbel, I'm, Gimbel, Talia Fox, Fox Organizations: Society of Human Resource Management, LaSalle Network, CNBC, KUSI

☆ CEO shares her No. 1 simple tactic for getting people to listen to her—you may remember it from grade school
▼ + stars: | 2024-04-16 | by ( Ashton Jackson | ) www.cnbc.com time to read: +3 min

If you want people to listen to you, you need to be clear and concise. Using "ums" and "uhs" in your next conversation or presentation won't help you get your point across. "You can turn that into a one-minute talk, a 10-minute talk, a 20-minute talk or even an hour and a half talk." Even telling yourself things like "I'm capable" or "I'm confident" can help you "overcome nerves and get grounded," Taylor advised. Plus, sign up for CNBC Make It's newsletter to get tips and tricks for success at work, with money and in life.

Persons: Talia Fox, Fox, I've, Simon Taylor, Taylor Organizations: Washington, Washington , D.C, KUSI Global, Fox, CNBC Locations: Washington ,

☆ This CEO had to drop her 'self-centered' habit to become highly successful: Ditching it was 'a complete game changer’
▼ + stars: | 2024-03-15 | by ( Ashton Jackson | ) www.cnbc.com time to read: +3 min

But, if you can ditch that habit, you're likely to become much more successful, says Talia Fox. I call it self-centered fear," Fox tells CNBC Make It. "Anytime I'm about to take an action, the thing that stops me from taking the action is worrying about what someone might think about me." Two decades ago, self-centered fear put Fox on the brink of an emotional breakdown as a Master's student at Howard University. She went on to become CEO at her coaching firm, a role she's held for over 20 years, according to LinkedIn.

Persons: Talia Fox, Fox Organizations: Kusi, D.C, Harvard School of Public Health, Fox, CNBC, Howard University, LinkedIn Locations: Washington

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