LONDON, Oct 31 (Reuters) - TSB came top among Britain's main banks in reimbursing customers conned by fraudsters, the Payment Systems Regulator (PSR) said on Tuesday in its first public survey of how individual lenders handle fraud.
"This provides better information for customers on how firms handle APP fraud and encourages these firms to take more action to tackle it."
UK Finance, a banking industry body, said the financial services sector invests more in countering fraud than anyone else, and is the only sector that reimburses victims.
"What today’s data from the PSR does not show is where fraud starts," UK Finance said in a statement.
Over 90% of authorised fraud begins online, over the phone, through social media or fake messages, but tech and telecom companies bear no responsibility for reimbursing victims, UK Finance said.
Persons:
fraudsters, Chris Hemsley, Hemsley, Huw Jones, Jason Neely
Organizations:
TSB, Payment Systems, PSR, Sabadell, Nationwide, HSBC, Finance, Thomson