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Top related persons:
Clovis - 3 Glen Worthington - 2 Worthington - 2 Shopify - 2 we're - 2 Kaz Nejatian - 1 Cuqui - 1 Bobby Morrison - 1
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Philippines Shopify mstone@insider.com Ireland
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LinkedIn - 1 Support Advisors - 1 Bobby Morrison . Company - 1 Company - 1 Twitter - 1

Search resuls for: "Support Advisors"


4 mentions found


☆ Shopify is getting a new head of customer support amid an AI-centric shift for the division
  + stars: | 2023-10-06 | by ( Madeline Stone | ) www.businessinsider.com   time to read: +3 min
Shopify's head of customer support, Clovis Cuqui, is departing after more than eight years at the e-commerce company. Cuqui's departure comes amid a period of change for the division , which troubleshoots issues for the millions of merchants using the e-commerce platform. "I look forward to continuing this work in lock step with our incredible crew of 1000s of Support Advisors and team members." The division is also working on a new, enterprise level of support as more large merchants have joined Shopify. Shopify also has been hiring outsourced customer-support representatives through the company TaskUs, many of which are in the Philippines, Insider previously reported.
Persons: Clovis, Glen Worthington, Kaz Nejatian, Worthington, Cuqui, Shopify, Bobby Morrison Organizations: LinkedIn, Support Advisors, Bobby Morrison . Company Locations: Philippines, mstone@insider.com
☆ Shopify has conducted quiet layoffs in recent weeks. Big AI plans have workers worried a larger cut is on the way.
  + stars: | 2023-07-31 | by ( Madeline Stone | ) www.businessinsider.com   time to read: +3 min
Shopify workers are worried about another mass layoff. Shopify workers are once again bracing for another mass layoff. Much of the chatter around potential layoffs has centered on Shopify's Support org, which is responsible for troubleshooting issues for the company's millions of merchants. One Support employee told Insider that after viewing the town hall, they felt their firing would be inevitable. Shopify's first round of layoffs last July hit its Support division hard, and the company conducted a second round of layoffs in May.
Persons: Shopify, we're, Clovis Organizations: Company Locations: Ireland, Philippines, Shopify
☆ Leaked audio details Shopify's plans for AI-first customer support as workers fear they'll be replaced by AI
  + stars: | 2023-07-27 | by ( Madeline Stone | ) www.businessinsider.com   time to read: +5 min
Shopify executives laid out their plans for an AI-first Support org during a recent town hall. The updates shared during the town hall provoked concerns among some support staff that they could be replaced by AI. The Support org is responsible for troubleshooting issues for Shopify's millions of merchants. The Support org is also using AI for translations, through a tool that staff began testing in June. Worthington struck an optimistic tone about AI's impact on both the Support org and the business world as a whole.
Persons: we're, Clovis, wasn't, Glen Worthington, Worthington, Harley Finkelstein Organizations: Twitter Locations: Shopify
☆ I was fired from Shopify after the big layoff. I felt disposable and overworked, and I'm much happier now that I'm gone.
  + stars: | 2022-11-30 | by ( Jenna Gyimesi | ) www.businessinsider.com   time to read: +9 min
Osuji says he now works in construction because he couldn't find other support work. When you're working an entry-level position as I did, you feel disposable. [Editor's note: A Shopify representative told Insider in a statement that the company's turnover in Shopify Support is "lower than typical contact centers," though they did not disclose the rate.] I work in construction nowSince Shopify, I've been working in construction doing physical labor because I couldn't get other support work. But even though construction work is physically dangerous, my mental health is better: It's way less stressful than working at Shopify.
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