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☆ Starbucks' app is down on the first day of the chain's holiday menu
▼ + stars: | 2024-11-07 | by ( Alex Bitter | ) www.businessinsider.com time to read: +3 min

Starbucks' mobile app appeared to be down during the morning coffee rush on Thursday. AdvertisementSome Starbucks customers could not place orders through its mobile app on Thursday, the first day of the coffee chain's holiday menu. The message that some Starbucks app users saw on Thursday. Alex Bitter/BIDowndetector, a website that tracks website outages, showed a spike in user reports of problems with the Starbucks app around 8 a.m. Related Video Meet the Amazon warehouse workers paying the price for fast, free shippingThursday is the first day Starbucks' holiday offerings are on sale.

Persons: —, Alex Bitter, chai, Gould 🖤, rinks., rian Organizations: Starbucks, Service, Business Locations: Washington ,, New York City

☆ Starbucks is betting big that Chipotle's CEO can make it special again. He'll have his work cut out for him.
▼ + stars: | 2024-08-13 | by ( Alex Bitter | ) www.businessinsider.com time to read: +5 min

Laxman Narasimhan, Starbucks' current CEO, will step down effective immediately from his roles as CEO and a member of Starbucks' board of directors, the company said. In his tenure at Chipotle, Niccol made several changes. He also oversaw an expansion of Chipotle's online-ordering options just before delivery and pickup became essential to the restaurant business early in the pandemic. The road ahead at StarbucksAt Starbucks, Niccol will face some challenges similar to those he took on at Chipotle. AdvertisementStarbucks sales have also fallen lately in China, which is home to nearly one-fifth of all the chain's stores.

Persons: —, Brian Niccol, Niccol, Laxman Narasimhan, Elliott, Chipotle, Brian, Melody Hobson, Peter Saleh, Saleh Organizations: Service, Starbucks, Business, Street, Elliott Investment Management, Taco Bell's, Wall Street, Analytical Research Locations: Chipotle, Denver, Orange County , California, China

☆ Why Starbucks is losing customers
▼ + stars: | 2024-08-05 | by ( Ryan Baker | ) www.cnbc.com time to read: +1 min

Last year, Starbucks controlled 26.5% of the U.S. coffee and snack shop market, according to research firm IBISWorld. And there is a lot more competition than there used to be," said Neil Saunders, managing director of GlobalData Retail. Starbucks cafes have long been a "third place" for customers to work and socialize outside of their home or office. The consumer is more 'choiceful,'" said Kevin McCarthy, a managing director at Neuberger Berman. Watch the video to learn more about how Starbucks is trying to address its recent challenges.

Persons: Neil Saunders, Kevin McCarthy, Neuberger Berman Organizations: Starbucks, GlobalData Retail Locations: U.S

☆ Starbucks Reinvented How It Runs Its Cafés to Cut Down on Wait Times
▼ + stars: | 2024-07-31 | by ( Adam Rogers | ) www.businessinsider.com time to read: +7 min

Called the "Siren Craft System," it overhauls the workflow at some 10,000 of its coffeehouses in an effort to reduce inefficiency, speed up orders, and boost customer satisfaction. Every fast-food outlet, Starbucks cafés included, is a little factory. The new system instructs baristas to push cold drinks down in the queue in favor of hot ones. But the fact is, the cold drinks also take longer to make. The higher-grossing cold drinks take so long to make, in fact, that they're actually pretty low-margin.

Persons: you've, overachievers, Siren Craft, cranking, Michelle Eisen, baristas, they're, Craft, it's, They'll, It's, Eisen, Adam Rogers Organizations: —, Dutch Bros, Starbucks, Boeing, Google, Business Locations: America, Wells Fargo

☆ Inside Starbucks' plans to improve stores for customers and baristas
▼ + stars: | 2024-07-01 | by ( Kate Rogers | ) www.cnbc.com time to read: +5 min

At the heart of the plan is Starbucks' "Siren Craft System," a series of processes that aim to make baristas' jobs easier and speed up service times for customers. Starbucks said more than 10% of its 10,000 stores have already implemented the system, which includes changing the production order for hot and cold drinks. Starbucks reported rates of incomplete mobile app orders in the mid-teens and said occasional customers came in less. Losing customers because of slow orders and other store frustrations could cost Starbucks at a particularly vulnerable time. The company plans to train existing workers for the role or potentially add new baristas, if needed.

Persons: Beata Zawrzel, Laxman Narasimhan, Katie Young, Peter Saleh, Young, Howard Schultz, Narasimhan, Schultz, Macoy McGlaughlin, Walker, we're, McGlaughlin, Baristas Organizations: Starbucks, Nurphoto, Getty, CNBC, Workers Locations: Krakow, Poland, North America

☆ 2 people were just arrested on suspicion of stealing a Stanley Starbucks cup from Target in January
▼ + stars: | 2024-03-29 | by ( Grace Dean | Dominick Reuter | ) www.businessinsider.com time to read: +4 min

Two people were arrested this week on suspicion of stealing a Stanley cup from a Target in January. AdvertisementTwo people were arrested Tuesday and charged in connection with the theft in January of a Starbucks Stanley cup from a Target store in Cupertino, California. "The male suspect grabbed a box behind the counter that contained the limited-edition Stanley cup and attempted to leave the store." The woman also tried to take a Starbucks bag, believed to have contained another Stanley cup, from another customer, the sheriff's office said. Collectors are also hotly anticipating the impending launch of the "Spring Blue" quencher from Stanley and Starbucks, which will be sold at Target Starbucks locations.

Persons: Stanley, —, Quencher, Kevin Torres, Cruz, Hazel Dominguez, Vera Organizations: Starbucks, Sheriff's, Service, Target, Business Locations: Santa Clara, Cupertino , California, Starbucks cafés, Target, Stanley

☆ Target workers fired over Stanley cups say the crackdown leaves some of the stores' Starbucks cafés understaffed
▼ + stars: | 2024-02-09 | by ( Dominick Reuter | ) www.businessinsider.com time to read: +8 min

Read previewTarget's swift and severe crackdown on workers who bought one of the trendy Stanley x Starbucks cups last month could lead to another headache — keeping its Starbucks cafés staffed up. Of the 11 recently fired Target employees who have discussed their situations in detail with Business Insider, six worked in their stores' Starbucks cafés, which operate under a license agreement with the coffee company. STLs also told BI that stores are shuffling workers between stores, as they have in the past, to help with coverage. "You have so much paperwork, you have to do so much training, you have to do everything a normal Target Team Lead does, plus all your Starbucks stuff." Barista Jessie Gage told BI she and five coworkers were fired, cutting her store's Starbucks team by half.

Persons: —, STLs, Nickole Smith, weren't, Barista Jessie Gage, aren't, Christina Tavares, Dominick Reuter, Smith, It's Organizations: Service, Stanley, Starbucks, Business, BI, Target, Member Locations: Target's, Starbucks cafés

☆ Stocks making the biggest moves premarket: Starbucks, Shopify, Roku and more
▼ + stars: | 2023-11-02 | by ( Pia Singh | ) www.cnbc.com time to read: +4 min

Starbucks — Shares of the coffee giant jumped 5.6% after Starbucks' quarterly earnings and revenue exceeded analysts' expectations. The company reported third-quarter earnings of 24 cents per share, excluding items, on revenue $1.71 billion. Analysts polled by FactSet expected earnings of 15 cents per share on revenue of $1.67 billion. Qualcomm — Shares of the wireless tech company gained 5.6% after Qualcomm surpassed analysts' revenue and earnings estimates in its fiscal fourth quarter. Analysts had been expecting a loss of 40 cents per share on $2.09 billion revenue, according to LSEG.

Persons: SolarEdge, Shopify, FactSet, DoorDash, LSEG, Lyft, Airbnb's, Moderna, CNBC's Hakyung Kim, Jesse Pound, Michelle Fox Theobald Organizations: Starbucks, Truist, BMO Capital Markets, Guggenheim, Qualcomm —, Qualcomm, Wall Street, —, Moderna — Locations: New York

☆ McDonald's tried to buy Panera Bread, and 5 other reveals from founder Ron Shaich's book
▼ + stars: | 2023-10-24 | by ( Amelia Lucas | ) www.cnbc.com time to read: +6 min

McDonald's tried to buy PaneraMcDonald's expressed interest in buying Panera in the early 2000s, Shaich writes. More than a decade after meeting with McDonald's, Shaich started seriously considering selling Panera as he prepared to step down from the business. Shaich writes in the book that he never really left, staying active as executive chair of the company, before he rejoined as a co-CEO in 2012. Shaich writes that he knew at the time that he would retire, but he hadn't yet announced it. Shaich writes that Panera received a patent to use video to review the accuracy of sandwich orders.

Persons: Ron Shaich, Scott Mlyn, Shaich, Louis, Panera, that's, McDonald's, Bill Moreton, wasn't, Donatos, Howard Schultz, David Ryder, Schultz, Au Bon, Steve Ells, Jerry Cleveland, Obama, hadn't Organizations: CNBC, Clark University, Louis Bread Company, Grill, Boston, Starbucks, Reuters Starbucks, Denver Post, Getty, Obama Locations: Boston, Seattle, Panera, India, aren't

REUTERS/Mike Blake/File PhotoCompanies Starbucks Corp FollowAug 8 (Reuters) - A U.S. appeals court on Tuesday rejected Starbucks Corp's (SBUX.O) challenge to a ruling requiring the coffee chain to rehire seven employees at a Memphis, Tennessee, store who were allegedly fired for supporting a union. Circuit Court of Appeals is the first from an appeals court involving a nationwide campaign that has seen workers at more than 300 Starbucks locations vote to unionize. "Fear of retaliation will exist unless the Memphis Seven, apparently terminated for their union support, are reinstated," Circuit Judge Danny Boggs wrote for the court. Starbucks and the labor board, which had sought the order reinstating the workers, did not immediately respond to requests for comment. More than 600 complaints have been filed with the labor board accusing Starbucks of illegal labor practices such as firing union supporters, spying on workers and closing stores during labor campaigns.

Persons: Mike Blake, Danny Boggs, Daniel Wiessner, Jonathan Oatis Organizations: REUTERS, Companies Starbucks, Starbucks, Circuit, Memphis Seven, National Labor Relations Board, U.S . Congress, U.S, Thomson Locations: Los Angeles , California, U.S, Memphis , Tennessee, Ohio, Memphis, United States, Ann Arbor , Michigan, Philadelphia, Seattle, Albany , New York

☆ Target is rolling out Starbucks curbside pickup across the country as it looks for sales jolt
▼ + stars: | 2023-08-09 | by ( Melissa Repko | In Melissa-Repko | ) www.cnbc.com time to read: +3 min

Target is looking to jolt sales by adding Starbucks drinks and food to its curbside pickup service at stores across the country. The retailer began testing the Starbucks curbside pickup service at some stores in the fall. Target's curbside pickup service, Drive Up, helped fuel the company's e-commerce and sales growth during the Covid-19 pandemic. Yet, according to Target, curbside pickup has led to more business. That explains why Target has added other features and more items to curbside pickup, including beer and wine.

Persons: curbside, Target, Howard Schultz, — CNBC's Amelia Lucas Organizations: Target, Starbucks

☆ Target will now let you add Starbucks to your curbside delivery order, but there's a catch — you have to buy something from Target
▼ + stars: | 2023-08-09 | by ( Dominick Reuter | ) www.businessinsider.com time to read: +4 min

Target is rolling out an option that lets customers nationwide order Starbucks food and beverages for curbside delivery. Unlike a regular drive-thru, Starbucks customers will have to pair their order with a Target product purchase. The purchase requirement appears to be designed to keep Starbucks order volumes under control and could boost sales. The Target app will prompt drive-up customers to add a Starbucks item to their order and to customize it. TargetHere are the states where Starbucks ordering is currently available via Target drive-up:(* indicates select stores)

Persons: We've, who've, Mark Schindele Organizations: Service, Pumpkin, Starbucks Locations: Wall, Silicon, Wisconsin

Judges and the National Labor Relations Board have found the company violated federal labor law in several other cases. The Memphis store is one of nearly 300 Starbucks cafes in the United States to unionize since late 2021. More than 540 complaints have been filed with the labor board accusing Starbucks of illegal labor practices such as firing union supporters, spying on workers and closing stores during labor campaigns. Starbucks has argued that the Memphis workers were fired for violating company safety policies and has said it respects the unionization process. Starbucks and Starbucks Workers United, the union waging the nationwide campaign, did not respond to requests for comment on Wednesday.

☆ Starbucks union pressures board members with billboards, posters – and a butter sculpture
▼ + stars: | 2023-04-03 | by ( Amelia Lucas | ) www.cnbc.com time to read: +2 min

Nearly 300 company-owned Starbucks cafes have voted to unionize under Workers United, according to National Labor Relations Board data. Starbucks Workers United is deploying a butter sculpture, brass band, billboard and movie posters to put pressure on the coffee chain's board to accept the union. Beth Ford, chief executive officer of Land O'Lakes Inc. (L), and a butter sculpture of land o'lakes her. In the hopes of speeding up the process, just outside of Minnesota's Twin Cities, Starbucks workers will deliver a butter sculpture of Ford to Land O'Lakes' headquarters. "Community allies" will also take part, according to Starbucks Workers United.

☆ Starbucks fired the employee responsible for igniting the Starbucks Workers United union campaign
▼ + stars: | 2023-04-01 | by ( Ashley Capoot | ) www.cnbc.com time to read: +4 min

Starbucks fired Alexis Rizzo, the employee responsible for igniting the Starbucks Workers United union campaign, just days after the company's former CEO Howard Schultz testified on Capitol Hill about the coffee chain's alleged union-busting, CNBC confirmed. Starbucks Workers United announced Rizzo's termination in a tweet Saturday and said in a corresponding GoFundMe page that "this is retaliation at its worst." It was like my family," Rizzo told CNBC in an interview. Schultz faced a volley of tough questions from Sen. Bernie Sanders Wednesday about Starbucks' labor and union practices. Nearly 300 Starbucks cafes have voted to unionize under Starbucks Workers United, according to data from the National Labor Relations Board.

☆ Sen. Bernie Sanders calls vote on subpoena for Starbucks CEO Howard Schultz
▼ + stars: | 2023-03-01 | by ( Amelia Lucas | ) www.cnbc.com time to read: +2 min

Sen. Bernie Sanders is making good on his threat of a subpoena for Starbucks CEO Howard Schultz on what Sanders has called union-busting activity at the company's coffee shops. Sanders said Wednesday that the Senate's Health, Education, Labor and Pensions Committee will vote March 8 on whether to issue a subpoena for Schultz, who previously declined to appear in front of the committee. Sanders said in a statement that Schultz has denied meeting and document requests and refused to answer questions from him and his fellow senators. "Unfortunately, Mr. Schultz has given us no choice, but to subpoena him," Sanders said in a statement. In response, Sanders, who chairs the Senate committee, hinted that lawmakers could compel Schultz to appear by issuing a subpoena.

☆ Mexican restaurant operator Alsea sees profit dip due to higher taxes
▼ + stars: | 2023-02-27 | by ( ) www.reuters.com time to read: +1 min

MEXICO CITY, Feb 27 (Reuters) - Mexican restaurant chain operator Alsea (ALSEA.MX) reported on Monday a 30.7% drop in its fourth-quarter net profit, dipping to 579 million pesos ($29.7 million) compared to gains in the year-ago period, hit by an increase in taxes. Alsea's quarterly revenue grew 14.4% from the year-ago quarter, reaching 19.15 billion pesos, the company said in a filing, and beating Refinitiv's forecast of 18.86 billion pesos. The Mexico City-based company, which operates Starbucks cafes as well as Domino's Pizza and Burger King restaurants among other chains, raked in 3.48 billion pesos in earnings before interest, taxes, depreciation and amortization (EBITDA) in the fourth quarter, down 18.4% from the same three-month period in the previous year. Alsea operates in 11 countries across Latin America and in Europe. ($1 = 19.5089 pesos at end-December)Reporting by Carolina Pulice and Noe Torres; Editing by David Alire GarciaOur Standards: The Thomson Reuters Trust Principles.

☆ Starbucks’ new drinks have a spoonful of olive oil in every cup
▼ + stars: | 2023-02-21 | by ( Danielle Wiener-Bronner | ) edition.cnn.com time to read: +9 min

There’s an Oleato latte with oat milk and olive oil, an Oleato ice shaken espresso with oat milk, hazelnut flavor and olive oil, and the Oleato golden foam cold brew, made with a version of Starbucks’ sweet milk foam infused with two olive oil servings. Starbucks Oleato drinks are made with exra virgin olive oil. Coming full circleLast year Schultz met olive oil producer Tommaso Asaro, who introduced him to the practice of consuming a tablespoon of olive oil each day. “He thought it was a little strange.” Asaro is the chairman of United Olive Oil, through which Starbucks is sourcing its olive oil. Howard Schultz and Tommaso Asaro, chairman of United Olive Oil, which produces the Partanna olive oil that Starbucks is using for Oleato.

☆ Bernie Sanders hints at subpoena for Starbucks CEO Howard Schultz
▼ + stars: | 2023-02-15 | by ( Amelia Lucas | ) www.cnbc.com time to read: +2 min

Sen. Bernie Sanders hinted that lawmakers could subpoena Howard Schultz to compel the outgoing Starbucks CEO to testify in front of a Senate panel about how the coffee chain is handling its baristas' push to unionize. "One way or another, he will be there," Sanders, a pro-union Vermont independent, told reporters on Capitol Hill. Sanders, who chairs the Senate's Health, Education, Labor and Pensions Committee, said in a statement Wednesday that he intends to hold Schultz and Starbucks accountable and looks forward to seeing Schultz appear before the committee. Schultz declined an invitation from 11 senators to appear at the March 9 hearing, Reuters first reported Tuesday evening. To date, regional offices of the federal labor board have issued 76 complaints against Starbucks, alleging illegal labor practices.

☆ Starbucks is inviting social workers to assist homeless people at some of its cafés
▼ + stars: | 2023-01-25 | by ( Nancy Luna | ) www.businessinsider.com time to read: +4 min

But as homeless people seek refuge in cafés, Starbucks has invited outreach workers to talk them. Starbucks contracts with outreach workers in eight US cities, including Los Angeles and Seattle. Recently, the Seattle-based chain has opted to bring in outreach workers to assist homeless people, The Guardian reported. Starbucks cafés in eight US cities, including Seattle, Los Angeles, Philadelphia, and Chicago, are part of the two-year-old program, according to the article. The company changed its bathroom policy after a racial-discrimination incident in which a Black customer was denied access to the bathroom.

☆ Starbucks is trying to shut down 3 unlicensed Starbucks stores in Iraq that import the company's coffee and merchandise from surrounding countries
▼ + stars: | 2022-12-22 | by ( Britney Nguyen | ) www.businessinsider.com time to read: +4 min

Starbucks filed a lawsuit in an attempt to shut down three unlicensed Starbucks stores in Iraq. Starbucks filed a lawsuit to shut down the unlicensed stores, but the case isn't moving forward because the owner of the unlicensed stores allegedly threatened Starbucks' lawyers, the Associated Press reported. Amin Makhsusi, the owner of the unlicensed Starbucks stores, allegedly told lawyers he has "ties to militias and powerful political figures," US officials and Iraqi legal sources told the AP. Makhsusi denied the threats, and told the AP he requested licenses from Starbucks' Middle East agent in Kuwait, but was denied. "I have friendly relations with everyone in Iraq, including the armed factions," Makhsusi told the AP.

Forming smaller bargaining units can be an important organizing strategy for unions when they lack support from a majority of employees. But business groups say that smaller units fracture workplaces and complicate collective bargaining. The 2017 decision had placed the burden on unions to show that groups of workers were "sufficiently distinct" from other employees. The U.S. president appoints NLRB members but the board is an independent agency and the White House does not control its decisions. Reporting by Daniel Wiessner in Albany, New York; Editing by Alexia Garamfalvi and Josie KaoOur Standards: The Thomson Reuters Trust Principles.

☆ Starbucks and Amazon's PR nightmare is coming true as one of their combined stores pushes to unionize
▼ + stars: | 2022-12-14 | by ( Alex Bitter | Nancy Luna | ) www.businessinsider.com time to read: +6 min

About 30 Starbucks employees at the New York store will participate in the vote, Bloomberg reported. One of the Starbucks Amazon Go stores is considering unionizing this week. Roughly 30 Starbucks employees at the Times Square location will decide on December 15 whether to join Starbucks Workers United. The workers were protesting "short staffing and the company's failure to bargain with union stores," Starbucks Workers United said in a press release. A Starbucks Amazon Go cafe StarbucksBoth Amazon and Starbucks have cultivated reputations as progressive employers and pushed back against unionsBoth companies have painted themselves as forward-thinking on worker treatment and benefits.

☆ An electric scooter company just pulled off Russia’s only IPO of the year
▼ + stars: | 2022-12-14 | by ( Julia Horowitz | ) edition.cnn.com time to read: +1 min

London CNN Business —An electric scooter service just became the only company to pull off an initial public offering in Russia this year. Whoosh, which made its debut on Wednesday, said that it had raised 2.1 billion rubles ($32.6 million) through the listing, giving it a valuation of 20.6 billion rubles ($320 million). “In four years, we have gone from a startup to the leader of the Russian [scooter sharing] market, making electric scooter travel a familiar mode of transport,” Whoosh CEO Dmitry Chuiko said in a statement. It raised less than half of what it had been aiming for earlier in the month. As of the end of September, Whoosh had about 82,000 scooters in 40 cities across Russia and former Soviet states and 11.2 million registered users.

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