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☆ Starbucks has a new accessible store design. Take a look inside
▼ + stars: | 2024-02-16 | by ( Amelia Lucas | ) www.cnbc.com time to read: +2 min

The coffee giant opened the first location with the new design on Friday in Washington, D.C.'s Union Market. "Designing for disabilities is just good design for everybody," said Sara Trilling, president of Starbucks North America. Source: StarbucksThe Union Market cafe has power-operated doors so customers can use less effort to enter the cafe. Source: StarbucksBehind the counter, Starbucks' new Clover Vertica system for brewing drip coffee has a more accessible design, with a large dial and protruding buttons. Source: Starbucks

Persons: Sara Trilling, Trilling Organizations: Starbucks Locations: Washington ,, Starbucks North America

☆ Cornell University ended its partnership with Starbucks after students claimed the coffee company engaged in union busting. The move could be a major step for unionization efforts, labor experts say.
▼ + stars: | 2023-08-18 | by ( Katie Hawkinson | ) www.businessinsider.com time to read: +5 min

So they need to think of other ways to generate pressure," Kallas told Insider. "This shows what students and Starbucks workers demanding accountability can look like," Brisack told Insider. Union organizers across these stores, many of whom were also Cornell students, said the closures constituted an act of union-busting. Sara Trilling, president of Starbucks North America, said Starbucks later closed the remaining Ithaca stores in an ongoing effort to "transform our store portfolio." Evan Sunshine, a Cornell student who worked at two different Ithaca Starbucks locations until each one closed, said Cornell's decision is a step in the right direction.

Persons: unionize, Danielle Donovan, Andrew Trull, Trull, Johnnie Kallas, they've, Kallas, Jaz Brisack, Brisack, Nick Wilson, Sara Trilling, Evan Sunshine, I'm, Cornell Organizations: Cornell University, Labor, Starbucks, Service, Privacy Policy Cornell University, Starbucks Workers United, Cornell, Cornell University's Labor, Workers United, Starbucks Workers, Union, National Labor Relations Board, Sunshine Locations: Ithaca , New York, Wall, Silicon, United States, Ithaca, Cornell's, Starbucks North America

☆ Starbucks to issue 'clearer' decor rules after pride month clash with union
▼ + stars: | 2023-06-27 | by ( ) www.reuters.com time to read: +2 min

Companies Starbucks Corp FollowJune 26 (Reuters) - Starbucks (SBUX.O) plans to issue "clearer" centralized guidelines for in-store visual displays following a union's allegations that managers banned Pride-themed decor, the coffee chain said in an internal memo to employees. "We intend to issue clearer centralized guidelines... for in-store visual displays and decorations that will continue to represent inclusivity and our brand," Starbucks North America President Sara Trilling said in the memo. The memo comes after the union representing the coffee chain's baristas alleged that managers at dozens of Starbucks locations had prevented employees from putting up Pride Month flags and decorations, or had removed them. More than 3,000 workers at over 150 Starbucks stores in the United States will walk off the job, the union said on Friday. Starbucks also filed two complaints against Workers United with the National Labor Relations Board (NLRB) on Monday, alleging that the union made misleading claims on the company's in-store decoration guidelines and gender-affirming care benefits.

Persons: Sara Trilling, baristas, Akanksha Khushi, Lavanya Ahire, Chandni Shah, Subhranshu Sahu, Rashmi Organizations: Starbucks Corp, North, Starbucks, Workers United, National Labor Relations Board, Reuters, U.S, Thomson Locations: United States, Bengaluru

☆ Starbucks is planning 'clearer' guidance around Pride decor after leaked messages showed managers' confusion
▼ + stars: | 2023-06-27 | by ( Alex Bitter | ) www.businessinsider.com time to read: +4 min

The new guidance comes as staffers are on strike over Starbucks' treatment of its workers. Neither the post nor a Starbucks spokesperson clarified exactly what the guidelines would say. A spokesperson for Starbucks Workers United said that the chain had not informed the union about the clarified guidelines. Since Friday, union members at about 150 stores representing 3,500 workers have been on strike over the Pride guidelines and Starbucks' approach to bargaining contracts with employees. Since then, about 8,000 workers in 333 Starbucks stores have opted to unionize, though no store has won a contract yet, according to Workers United.

Persons: —, Sara Trilling, Brian Cornell Organizations: Starbucks, Service, Bloomberg, Starbucks North, Starbucks Workers, Pride, Workers, Workers United, National Labor Relations, Bloomberg Law, NLRB, Target Locations: Seattle, Buffalo , New York

☆ Starbucks promises ‘clearer’ guidelines after Pride Month decor clash with union
▼ + stars: | 2023-06-27 | by ( Danielle Wiener-Bronner | ) edition.cnn.com time to read: +6 min

New York CNN —Starbucks will clarify its policy on Pride decorations following criticism and strikes at unionized stores. Earlier this month, Starbucks Workers United, the union representing organized stores, claimed that Starbucks has restricted decorations celebrating Pride Month in locations in multiple states. Starbucks workers attend a rally outside the Starbucks Reserve Roastery in Seattle, Washington, on June 23, 2023. Starbucks workers outside of the Starbucks Reserve Roastery. Matt Mills McKnight/ReutersThere are roughly 9,300 company-operated US Starbucks stores in the United States, so unionized locations are relatively few, at this point.

Persons: ” Sara Trilling, ” Trilling, Matt Mills McKnight, ”, “ We’re, Michael Rosas, “, Starbucks, Rosas, — CNN’s Jordan Valinsky Organizations: New, New York CNN, Starbucks, Starbucks Workers United, Reuters, National Labor Relations Board, CNN, Pride, Twitter, Starbucks Workers, NLRB Locations: New York, Starbucks North America, Seattle , Washington, United States, Buffalo , New York, Buffalo

☆ Starbucks filed a fresh patent for a machine which could create the highly personalized, super complex drinks staff are so sick of making for customers
▼ + stars: | 2023-02-20 | by ( Grace Dean | ) www.businessinsider.com time to read: +5 min

Starbucks filed a fresh patent for a machine that enables workers to make customized drinks quicker. Modifications drive customers to Starbucks and bring in high profits, but cause headaches for staff. When Insider tested out ordering a customized Starbucks drink online, syrups were the pricier option, costing up to 80 cents to add on. Customers can also get rude when their customized drinks take a long time to make or aren't made perfectly, many baristas said. Customers could ask for a beverage to match their outfit, and these could be mapped by the machine, the patent said.

☆ Starbucks customers may soon give up their afternoon caffeine kick and drop costly drink modifications like extra syrups, analysts warn
▼ + stars: | 2022-12-21 | by ( Nancy Luna | ) www.businessinsider.com time to read: +4 min

Starbucks previously reported that premium add-ons like syrups are a $1 billion business. A drop in traffic amid a looming 2023 recession could also hit Starbucks. Jefferies is "baking into our forecast" that a recession will lower US same-store sales at Starbucks due to negative traffic growth, Barish said. Those modifiers are big business for Starbucks, according to Sara Trilling, president of Starbucks North America. Add-ons are a $1 billion "high margin" business for Starbucks that has doubled since 2019, the company said during the November call.

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