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AdvertisementShake Shack's founder, Danny Meyer, said that always saying "yes" to the customer is risky. But he said that if taken too far, a company's strength in saying "yes" to the customer could become a weakness. "That doesn't work to the benefit of the average customer," Meyer said. "And the average customer may have a declining good experience because of all the hospitality we're giving, saying 'yes.'" AdvertisementRepresentatives for Shake Shack did not respond to a request for comment from Business Insider, sent outside regular business hours.
Persons: Danny Meyer, Meyer, Shake, Brian Sozzi, Sozzi, Brian Niccol, Niccol, Shake Shack Organizations: Yahoo, Park, Square Hospitality, Gramercy, Shake, Business Locations: New York
Read previewWhole Foods' CEO has his eye on Gen Z. "Over 70% of Gen Z supports climate-friendly agriculture practices," Buechel told host Brian Sozzi about the survey findings in the interview, released on Tuesday. AdvertisementWhole Foods is not the only retail giant tailoring its offerings to suit Gen Z consumers' needs. According to the research report, 50% of the Gen Z shoppers surveyed wanted a virtual shopping assistant. "It also ties into some of the things that you find in the report which is immediacy, speed, instant gratification, especially with Gen Z, including my own daughters.
Persons: , Jason Buechel, YouGov, Buechel, Brian Sozzi, John Mackey, Fortune, Mackey, Suresh Kumar, Zers, Kumar, Gen Organizations: Service, Yahoo, Business, Foods, Amazon
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