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☆ Sony gaming chief Jim Ryan to retire, group president to be interim head
▼ + stars: | 2023-09-27 | by ( Sam Nussey | ) www.reuters.com time to read: +1 min

Inside a GameStop store Sony PS5 gaming consoles are pictured in the Manhattan borough of New York City, New York, U.S., November 12, 2020. REUTERS/Carlo Allegri/File Photo Acquire Licensing RightsCompanies Sony Group Corp FollowTOKYO, Sept 28 (Reuters) - Sony Group (6758.T) said on Thursday its gaming chief Jim Ryan would retire next March, with group President Hiroki Totoki to become interim CEO during the search for a successor. Ryan, who is British, become CEO of Sony Interactive Entertainment (SIE) in 2019 and oversaw initiatives including the launch of the PlayStation 5 console the following year. "Jim no longer wants to manage the tradeoff between having a job in the U.S. and a home in the UK," SIE said in a statement. Reporting by Sam Nussey; Editing by Jamie Freed and Aurora EllisOur Standards: The Thomson Reuters Trust Principles.

Persons: Carlo Allegri, Jim Ryan, Hiroki Totoki, Ryan, Jim, SIE, Sam Nussey, Jamie Freed, Aurora Ellis Organizations: GameStop, Sony, REUTERS, Sony Group Corp, Sony Group, Sony Interactive Entertainment, PlayStation, Thomson Locations: Manhattan, New York City , New York, U.S

☆ Microsoft faces off against US government over Activision deal, with top execs set to testify
▼ + stars: | 2023-06-22 | by ( Brian Fung | ) edition.cnn.com time to read: +5 min

It will also impact enormously popular gaming franchises such as “Call of Duty” and “World of Warcraft,” which Activision owns and would be transferred to Microsoft under the deal. Also testifying will be the top financial executives from both companies; senior leaders from Microsoft’s Xbox division; the CEO of Microsoft Gaming, Phil Spencer; and a vocal critic of the deal, Sony gaming CEO Jim Ryan. The clash comes as Microsoft and Activision face down a contractual July 18 deadline to consummate the deal. A crucial moment for Microsoft and the FTCThe FTC lawsuit has put Microsoft under the harshest antitrust scrutiny in the US in more than two decades. Microsoft CEO Satya Nadella, Activision CEO Bobby Kotick and Sony Gaming CEO Jim Ryan are all expected to testify.

Persons: Phil Spencer, Jim Ryan, Satya Nadella, Bobby Kotick, Drew Angerer, Kevin Dietsch, Alex Wong, “, Lina Khan, Khan, Meta Organizations: CNN, Microsoft, Activision, Xbox, Microsoft Gaming, Sony, Federal Trade Commission, FTC, Sony Gaming, New, Nintendo, Nvidia, European Union, Facebook, Meta Locations: New Zealand, European, United States

☆ Want Better Customer Service? Join the (Membership) Club
▼ + stars: | 2023-03-01 | by ( Katie Deighton | ) www.wsj.com time to read: +7 min

Others such as online travel agent Booking.com and Sony Group Corp.’s PlayStation provide priority customer service for high-ranking members of their loyalty programs. Other companies that offer premium customer support also say the perk is often a small part of more comprehensive packages, and that its introduction doesn’t mean their standard customer service is lacking. “We’ve always provided fantastic customer service, but what we added was another layer on top of that,” said Genaro Perez, senior vice president of marketing for P.F. Other companies offer priority customer service to customers who have ascended to the upper tiers of loyalty programs that do not cost extra to join. The strategy may help profits, but could create the perception that “free” customer service is low-quality and amplify inequality by deprioritizing lower-income customers, she said.

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