CEO of cloud software company Salesforce Marc Benioff told CNBC's Jim Cramer on Wednesday that artificial intelligence will be and already is a boon for the company, especially when it comes to one of its recently-acquired products, messaging application Slack.
"It's going to be an incredible revelation for our customers, that they've got intelligence by their side with Slack."
He added that Salesforce's use of AI has already started to benefit it clients, from New York's Northwell Health hospital group to luxury retailer Gucci, which used Salesforce's AI products to enhance their call center employees' performance.
"It actually transformed the call center agents into sales agents, into marketing agents, it gave them capabilities they did not have, it augmented them."
Salesforce reported a decent quarter on Wednesday after the market's close, with profits up 68% year-to-date by the market's close.
Persons:
Marc Benioff, CNBC's Jim Cramer, Slack, Benioff, Cramer, they've, " Slack, it's, Salesforce
Organizations:
Health, Gucci
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New