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In this article MAR Follow your favorite stocks CREATE FREE ACCOUNTMarriott International's business operations and growth are solid, CEO Anthony Capuano told CNBC Monday, amid layoffs of more than 800 corporate employees and continued sluggishness in China's tourism market. Marriott International reported net room growth of 6% year-on-year and room rate growth of 2.5%, driven by a strong return of group travel, which Capuano called the "bright, shining star" for the business today. The company raised its year-end guidance for net room growth, and added 9 million new Bonvoy members in the third quarter. That measure turned out to be corporate layoffs, first reported by the travel media company Skift on Nov. 14, which later linked to a notice of "mass layoffs" of 833 Marriott employees posted on a Maryland government labor website. watch nowCapuano denied that the company — which doubled in size during the past decade — grew too big, too fast, at least in terms of corporate employees, instead calling the move a much-needed "reorganization" of its global corporate structure.
Persons: Anthony Capuano, Capuano, Leeny Oberg, , Rather Organizations: Marriott, CNBC, Marriott International, Uber, Starbucks Locations: RevPar, China, Greater China, Maryland, Bethesda , Maryland
The future of travel in the Middle East
  + stars: | 2024-11-20 | by ( ) www.cnbc.com   time to read: 1 min
Share Share Article via Facebook Share Article via Twitter Share Article via LinkedIn Share Article via EmailThe future of travel in the Middle EastGlobal travel CEOs speak to CNBC's Emma Graham at Skift Global Forum East in Dubai about the future of travel in the Middle East.
Persons: Emma Graham Organizations: East Global, Skift Global Locations: Dubai
Delta Air Lines CEO Ed Bastian said the Trump administration's approach to regulation could be a "breath of fresh air." Speaking to reporters ahead of Delta's investor day, Bastian noted that President-elect Donald Trump campaigned saying he would take a "fresh look" at regulation and bureaucracy. "We have to invest in this industry," American Airlines CEO Robert Isom said at the Skift Aviation Forum in Dallas last week. In an interview last week, Sun Country Airlines CEO Jude Bricker said: "We just need stability and resources at the DOT." Industry members and analysts also expect the incoming administration to be more open to mergers and consolidation.
Persons: Ed Bastian, Bastian, Donald Trump, Pete Buttigieg, Trump, Sean Duffy, Duffy didn't, Robert Isom, Jude Bricker, Joe Biden's Organizations: Delta Air Lines Inc, Delta Air, Trump, U.S . Department of Transportation, Delta, Fox Business, U.S, Federal Aviation Administration, American Airlines, Skift Aviation, Sun Country Airlines, Industry, Alaska Airlines, Hawaiian Airlines, Biden's Justice, Spirit Airlines, JetBlue Airways, JetBlue Locations: New York, Dallas, U.S
A report from travel news site Skift shows that seven major airlines have retreated from the country in the past four months. Longer flights require more fuel, which make flights more expensive. "Indeed U.S. carriers are making hard but very commercial decisions to drop Chinese services and redeploy the aircraft elsewhere," he said. China airlines' struggleLow demand has also plagued domestic airlines in China. Collectively, Chinese airlines have increased capacity to Europe, compared to pre-pandemic, even though the market and trade flows were much stronger then, said Grant.
Persons: Nicola Economou, John Grant, Grant, It's, Finnair, bauer, haven't Organizations: FIA, FI, British Airlines, Qantas, Nurphoto, Getty, Virgin Atlantic, Scandinavian Airlines, Boeing, OAG, EU, Aaronp, Cape Town, U.S, CNBC, Air China Locations: China, Asia, Hong Kong, Ukraine, United Kingdom, Russia, — Tokyo, Shanghai, Seoul, Bangkok, Delhi, Singapore, Thailand, Beijing, Cape, Sydney, Australia's, Melbourne, Brisbane, Perth, Hong Kong . U.S, Russian, U.S, Europe, Frankfurt
The potential deal would take Uber closer to "super app" status, according to one analyst. CEO Dara Khosrowshahi has said he wants to make Uber a one-stop app for transportation and delivery. AdvertisementUber's reported interest in travel booking website Expedia points to one way the ride-hailing app could get closer to CEO Dara Khosrowshahi's vision of an everything app. AdvertisementHowever, in a May interview with Skift, Khosrowshahi resisted describing Uber as a potential "super app," calling the term "loaded." Meantime, Uber might not need to buy Expedia in order to offer Expedia bookings, according to Gordon Haskett's Mollins.
Persons: Uber, Dara Khosrowshahi, , Dara Khosrowshahi's, Gordon, Robert Mollins, Khosrowshahi, Elon Musk, Skift, Gordon Haskett's Mollins, Mollins Organizations: Financial Times, Service, Uber, Twitter Locations: China
Spain's tourism is still booming, with record numbers of international visitors. A travel industry expert said mass protests are unlikely on their own to deter travelers. AdvertisementProtesters in Spain staged massive demonstrations against overtourism this year that made headlines worldwide — especially after spraying tourists in Barcelona with water guns. The tourism protests intensified in April when an estimated 20,000 to 50,000 people in the Canary Islands demanded tourism limits be enacted. The protests, however, could impact government policy in a way that may help curb or better manage tourism in the future, Eylon said.
Persons: , Amir Eylon, it's, Eylon Organizations: overtourism, Service, Spain's National Statistics Institute, Business, Longwoods Locations: Spain, Barcelona, Mallorca, Malaga, Spanish, Canary
On July 6, thousands of anti-tourism protesters marched through the streets of Barcelona, shouting: "Tourists go home!" Tourists caught in the crossfire of Barcelona's July protest — some of whom endured water guns and confrontations caught on tape — may not be inclined to return. And the top three most popular destinations were the very spots where protesters staged marches this year. A spokesperson for Barcelona's City Council told CNBC Travel that managing the city's tourism is one its main priorities since it is "reaching a limit with 17 million visitors per year." 'Winning the struggle'Despite claims that an influx of summer tourists humiliated protesters, Rivacoba said they are enthusiastic.
Persons: , Skift, Booking.com, Daniel Pardo Rivacoba, Josep Lago, Rivacoba, Clara Margais, touristification, Marc Asensio, overtourism, Paco Freire Organizations: Spain's National Statistics Institute, Mallorca —, Catalonia —, CNBC, Mallorca, Neighbourhoods, Tourism Degrowth, Afp, Getty, CNBC Travel, Management, Barcelona's City Council, America's, Nurphoto Locations: Barcelona, Spain, Catalonia, Andalusia, Mallorca, Barcelona's, Spanish
United Airlines says Taylor Swift is boosting its weekend ticket demand. Swift's smash-hit 'Eras Tour' has injected billions into the economy. Go to newsletter preferences Thanks for signing up! AdvertisementNeed more proof of Taylor Swift's seismic economic sway? United Airlines' chief commercial officer Andrew Nocella said there is at least a 25% increase in ticket demand during weekend stops on Swift's "Eras Tour," Bloomberg reports.
Persons: Taylor Swift, , Taylor, Andrew Nocella, Nocella Organizations: Airlines, Service, United Airlines, Bloomberg, Business
'A pretty good job'For all its faults, ChatGPT "does a pretty good job" responding to customer complaints, Natasha said. A screenshot of a discussion about using ChatGPT to write reviews on Airhosts Forum, a website for Airbnb hosts. His company, which counts Priceline, Hopper and AvantStay as customers, uses AI to help customer service agents sound more professional, he said. More discovering itMichael Friedman, CEO of the family-run vacation rental company Simple Life Hospitality, said his company does not use AI to respond to customers. But after learning that other travel companies are, she decided to test ChatGPT with a real-life problem she recently faced.
Persons: Natasha, Reddit, Luca Zambello, Brad Birnbaum, Hopper, Birnbaum, Michael Friedman, , Aw, Tokudaw, ChatGPT Organizations: CNBC, Airhosts, Airbnb, Mt Fuji Locations: TripAdvisor, Yelp
Airlines brace for record Thanksgiving air travel
  + stars: | 2023-11-18 | by ( Leslie Josephs | ) www.cnbc.com   time to read: +3 min
Airlines expect record travel demand this Thanksgiving. The Sunday after Thanksgiving is expected to be the busiest day during that period with an estimated 2.9 million passengers taking to the skies. And Thanksgiving will be a test to see how the aviation industry handles the year-end holidays while still managing strains like a prolonged shortage of air traffic controllers. Weather readiness is particularly key for Southwest Airlines , which canceled 16,700 flights late last year and in early 2024 following severe winter weather, while other airlines recovered more quickly. Those extra two minutes "just helps that flight and the next flight and the next flight," she said.
Persons: they're, David Pekoske, Andrew Watterson, Linda Jojo, Jojo Organizations: Delta Airlines, Orlando International Airport, Airlines, Transportation Security Administration, Carriers, Southwest Airlines, Skift Aviation, United Airlines Locations: Orlando , Florida, Dallas, Fort Worth , Texas, enplaning
A Frontier Airlines airplane taxis past a Spirit Airlines aircraft at Indianapolis International Airport in Indianapolis, Indiana. Southwest Airlines , for example, last month offered one-way fares of $29 for flights early in the morning or at night, just one example of airline discounting for off-peak periods. Airlines have scheduled a record 259.8 million seats for domestic flights in the fourth quarter, up nearly 8% from last year, on 1.86 million flights, up 6% from 2022, according to aviation-data firm Cirium. United Airlines said it expects to fly 5.9 million passengers from Nov. 17 to Nov. 29, up 13% from last year and 5% more than 2019. That means they could increase their inventory of cheaper basic economy fares during weaker demand periods, or raise fares when demand is high for premium seats.
Persons: Luke Sharrett, Ryan Green, Scott Keyes, airfare, Bob Jordan, Jordan, Barry Biffle, we're, Hopper, that's, Biffle, Henry Harteveldt Organizations: Frontier, Spirit Airlines, Indianapolis International Airport, Bloomberg, Getty, Texas — Airlines, Southwest Airlines, Skift Aviation, Airlines, JetBlue Airways, Budget, JetBlue, Frontier Airlines, . Frontier Airlines, CNBC, Delta Air Lines, United Airlines, American Airlines, Southwest, Atmosphere Research Locations: Indianapolis , Indiana, Texas, Miramar , Florida, Orlando, Vegas
Airbnb started out with all mom-and-pop hosts, but now big firms are eyeing it as a money-maker. AdvertisementAdvertisementIt started buying up houses in Florida, and renting them out on Airbnb for hundreds of dollars a night, the Wall Street Journal recently reported . "The majority of Airbnb hosts share only one listing," according to a spokesperson. But the shift in operators from mom-and-pop hosts renting their spare bedrooms to major companies renting hundreds of units out has changed the guest experience, too, according to NerdWallet. AdvertisementAdvertisementShort-term rentals can be a volatile investmentRelying on Airbnb, though, can be risky for both mom-and-pop hosts and big-money investors.
Persons: Airbnb, , Brian Chesky, AirDNA, Skift, Jelke Bosma, Jamie Lane, NerdWallet Organizations: TPG, Service, Wall Street Journal, Saluda, Investment, Davidson, Capital Management, University of Amsterdam Locations: Florida, San Francisco, New York, WEG, Pompano Beach, Fort Lauderdale
A property manager is suing their tenant for listing a rental on Airbnb citing the city's new rules. It's a test of how effective the strict licensing requirements are for short-term rentals in NYC. AdvertisementAdvertisementNew York City's new short-term-rental regulations are being put to the test, raising the question of whose job it is to enforce the crackdown. AdvertisementAdvertisementBut the property manager also blames Airbnb for letting the rental advertise on the platform in the first place. Licenses are a popular tool for regulations, as cities from Memphis to Montreal crack down on short-term rentals.
Persons: It's, , They've, Airbnb, Michael A, Rosenberg, Pensabene, Brian Chesky Organizations: Service, Canvas, Apple, New Locations: New York City, New York County, Airbnb, Memphis, Montreal, Philadelphia, New York, Paris
Alaska has created a custom blend with Portland-based roaster Stumptown to make a coffee that’s immune from the altitude-changing effects that airborne-served coffee typically creates, including tasting bitter and weak. The custom coffee, a first for a major airline, will exclusively be served on every Alaska flight, including its regional carrier Horizon Air, by December 1. Taste and smell are inextricably combined and people’s sense of smell is significantly altered in the sky. Alaska even taste-tested the blend with creamer and Biscoff cookies to “ensure the best combination.”However, the freshly brewed partnership with Stumptown means that Alaska is ending its decade-long partnership with fellow Seattle-based coffee company, Starbucks. Other regional companies served on Alaska include Tillamook cheeses, Salt & Straw ice cream and Straightaway canned cocktails.
Persons: Stumptown, Stumptown’s, punchier, creamer, ” Edward Russell, Organizations: New, New York CNN, Alaska Airlines, Horizon, CNN, Seattle, Starbucks, Delta Air Lines, Airline Locations: New York, Alaska, Portland, Seattle, Pacific, Tillamook
After a three-year hiatus, international cruise lines can resume sailings from China. AdvertisementAdvertisementRoyal Caribbean's Wonder of the Seas, once the world's largest cruise ship, was originally scheduled for year-round sailing from China. Then COVID-19 shut down the cruise industry and China blocked sailings from international cruise lines. Now, after a three-year hiatus, international cruise lines can resume sailings from China. Enter the Adora Magic City, the first Chinese-built and operated cruise ship.
Persons: , Kun Cao, Reddal, James D, Morgan China, Cao, Joel Katz, Asia —, Michael Bayley, Bayley, Yang Guobing, Andy Stuart, Skift, it's Organizations: Service, Seas, Royal Caribbean, Magic City, Cruise, Royal Caribbean International, China China's, China State Shipbuilding Corporation, Carnival Corporation, Publishing, Getty Images, Viking Cruises, China Merchants Group, Royal, MSC, CSSC Carnival Cruise Shipping, Xinhua, Getty, Cruise Line, Global Times Locations: China, Shanghai, Fort Lauderdale , Florida, Southern, Magic, Caribbean, Asia, Australasia, CLIA, United States, Miami, Switzerland, Royal Caribbean, , Norwegian, Alaska
A Boeing 777x is displayed during the International Paris Air Show at the ParisLe Bourget Airport, on June 20, 2023. Calhoun said order books and demand for proposals to meet that demand are "as robust as [he's] ever seen in his career." Boeing CEO Dave Calhoun is optimistic about the recovery of travel demand, which he said is stronger than he expected. In May, the World Travel & Tourism Council had forecast that the global travel and tourism sector will not reach full recovery this year. And even if that was the case, it would not be the "worst thing," given travel demand.
Persons: Calhoun, CNBC's, Dave Calhoun, I'm Organizations: Boeing, International Paris Air, Airbus, Tourism Council Locations: ParisLe, China
NYC hotel rates to go upNew York City has more than enough hotels to meet traveler demand, Davis said, citing an unprecedented supply of new hotel rooms in the city. "Since 2020, 10,000 new hotel rooms have been delivered, and over the next couple of years, another 10,000 new hotel rooms will be delivered to the city," he said. "So there's absolutely more than enough supply of hotel rooms to accommodate all the tourists that want to come to New York City." Knock-on effectFrom London to Paris and Dubai, cities across the world have regulated short-term rental markets. "It's certainly possible that they could follow the lead of New York City," Davis said.
Persons: we've, Kevin Davis, Davis, CNBC's Mandy Drury Organizations: Associated Press, New York City, JLL, Hospitality's, Google, New, & ' Locations: New York City, New York, Hospitality's Americas, airfares, United States, U.S, airfare, London, Paris, Dubai
The new rules threaten to shutter thousands of short-term rentals and fundamentally redraw what kinds of apartments and homes are used for short-term rentals in New York City. Data site Inside Airbnb estimates there are 40,000 Airbnb listings alone, while an economic study prepared for Airbnb by Boston University Professor Michael Salinger estimates that number is closer to 36,000. One reason for New York City's crackdown is a concern over how short-term rentals squeeze an already incredibly tight housing market. "But a lot of short-term-rental hosts are getting caught up in this lazy sweep." Currently, the average daily rate for New York City listings on Airbnb and Vrbo is $251, according to AirDNA.
Persons: it's, Michael Salinger, AirDNA, Grant, Eric Adams, Melissa, I've, Melissa isn't, she'd, Larry Korman, Siegfried Layda, Korman Organizations: Service, New York, Boston University, Street Journal, New York City's, Special, York City, New Locations: New York City, Wall, Silicon, New, Airbnb, Hollywood, York, Philadelphia, New York, Ridgewood , Queens, Central Park, Central
In this article HMARBKNG Follow your favorite stocks CREATE FREE ACCOUNTMy hotel bill from a three-night trip to New York City included 21 charges. Nine were for "destination fees." Federal Trade Commission estimates show consumers paid around $2 billion in hotel fees before the pandemic, and mandatory fees have grown since then. The bill, the Hotel Fees Transparency Act, prohibits hotels from advertising rates without mandatory fees. Former presidential candidate and current Senator Amy Klobuchar, D-Minn., introduced the Hotels Fees Transparency Act to the U.S. Senate in late July.
Persons: Joe Biden's, I'd, Munir Salem, Rafat Ali, Joe Biden, Kent Nishimura, Ali, it's, Amy Klobuchar, Bill Clark, Park's Salem, Expedia, Chip Rogers, I'm Organizations: Thompson, Park, CNBC, Thompson Central, Newspapers, Federal Trade Commission, Los Angeles Times, Getty, U.S . Senate, U.S ., Cq, Inc, Biden Administration, United, Frontier, Texas, Holdings, Marriott International Inc, Marriott, American, Lodging Locations: New York City, North America, Joe Biden's State, Park New York, Hyatt, York, U.S, U.S . Senate, Pennsylvania
A United Airlines pilot showed up for work over six-times the legal alcohol limit, Le Parisien reported. He was given a six-month suspended prison sentence and had his licence suspended for a year. A United Airlines pilot who showed up to work under the influence of alcohol was handed a six-month suspended prison sentence by a French court on Tuesday, Le Parisien reported. The pilot was also fined 4,500 euros and his pilot licence suspended for a year, the outlet reported. United Airlines and Charles de Gaulle Airport did not immediately respond to Insider's request for comment, sent outside US working hours.
Persons: Le Parisien, Henry W, Paris Charles de Gaulle, Skift, Charles de Gaulle Organizations: United Airlines, Le, Federal Aviation, Local, United, Newark . United Airlines Locations: Paris, Dallas , Texas, Europe, Scotland, Newark
"However, another reason is that domestic tourism has won in prestige and also in quality," Arlt told CNBC Travel. Now, Chinese travelers may be looking to venture beyond the region. "This creates business need for increased flights but has also seen increased Chinese media coverage and general interest in the region which will have knock-on effects for more general travel interest." 3 on a list of expenditures where Chinese travelers said they would increase spending this year — after dining out, and fitness and wellness. Source: Morning ConsultThis mirrors Skift's report, which shows 50% of Chinese travelers say they plan to travel internationally in the next 12 months.
Persons: Wolfgang Georg Arlt, Skift, Arlt, Scott Moskowitz, Moskowitz, Zs Organizations: Tourism Research Institute, Domestic, CNBC Travel, Reuters, Morning Locations: China, Asia, Pacific, Thailand, Singapore, Indonesia, Philippines, Europe, Central America, Antarctica, East, Northern Africa, Egypt, United States, North Africa, North America, Canada, Ukraine
Airbnb cofounder and CEO Brian Chesky has said he thinks AI will significantly change Airbnb. Chesky said they are working to make an AI "concierge" that can learn about a user over time. But a program that can be the "ultimate AI concierge" and learn about you over time is more valuable to Airbnb. "The better we can understand you, the more we can be like the ultimate AI concierge pointing you to places, community, homes, experiences, and many more things." "Hopefully it's going to make you just think, 'Oh my God, their customer service is amazing,'" Chesky told Skift.
Persons: Brian Chesky, Chesky, , Airbnb, It's, we're, Sam Altman, Skift Organizations: Service, Bloomberg's Technology Locations: Silicon
And they're bringing their tech-savviness, social consciousness and spending habits in tow, which is transforming a travel industry intent on staying ahead of the times. "When it comes to nearly all travel behaviors, millennials are the generation most likely to engage — and they do so often," said Lindsey Roeschke, travel and hospitality analyst at Morning Consult. Where millennials stayFrederic Lalonde, CEO of the travel app Hopper, said its customers are twice as likely to stay in a home than a hotel. "It's all driven by our primary users, who are millennials and Gen Z," he said at the Skift Global Forum 2022. Since 2019, Airbnb home rentals increased the most among travelers with children aged six and younger, according to the company.
Two Gen Z travelers tell Insider they're willing to pay up for an authentic experience that also feels luxurious. One hospitality expert says technology and convenience should be at the forefront of hoteliers' minds when targeting Gen Z guests. "When it comes to traveling, Gen Z prioritizes authenticity and living in the moment," said Sharon Silverstein, the head of US verticals at Snapchat parent company Snap. "(Gen Z wants) to feel like they're doing something – that they're relevant — because they're living at home and can't afford to live otherwise. So Gen Z spends its money on experiences, but they want those experiences to be educational and have values that support their beliefs," Dawson Sheehan said.
The leisure and hospitality sector continues to drive US job gains, the Labor Department said. Still, the US Travel Association estimates about 2 million open roles in leisure and hospitality. The leisure and hospitality sector encompasses restaurants, hotels, arts, entertainment such as theme parks, and other tourism-oriented businesses. Overall, the US Travel Association estimates about 2 million open roles remain unfilled in leisure and hospitality. Here's a look at who is hiring in restaurants and hospitality at large chains.
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