Google is looking to make marathon customer service calls a little more bearable.
It can call customer service on your behalf, then call you back with a rep on the line.
Roughly 30 companies — including airlines, telephone companies, retailers, insurance companies, and delivery services — are participating in the test, according to 9To5Google.
After providing your phone number, Google will text updates and show estimated wait times on an ensuing webpage.
AdvertisementGoogle recently started showing customer service numbers as Knowledge Panels — or authoritative info boxes appearing at the top of search results, 9To5Google reports.
Persons:
—, they're, 9To5Google
Organizations:
Google, Service, Search Labs