On Monday, the Department of Justice sued, saying Adobe violated consumer protection laws by hiding expensive fees and making it difficult to cancel subscriptions.
Regulators said in the complaint that Adobe entices people to "enroll in its default, most lucrative subscription plan without clearly disclosing important plan terms."
Earlier this month, the tech giant asked users to sign new terms with language that some thought implied that their content could be reproduced, displayed, or modified by Adobe — a big concern since Adobe is pushing hard into generative AI.
AdvertisementThe news even frustrated Adobe employees, who complained internally about the company's poor communication, Business Insider reported last week.
"Pretending that this wasn't intentional only makes Adobe and its employees look even more pathetic," said Sasha Yanshin on X. Yanshin said that he canceled his Adobe subscription after many years as a customer.
Persons:
—, Maninder, David Wadhwani, Dana Rao, Adobe's, Sasha Yanshin, Yanshin
Organizations:
Service, Department of Justice, Federal Trade Commission, Business, Regulators, Adobe, DOJ, Prosecutors