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CNN —Campaigners have accused Facebook parent Meta of inflicting “potentially lifelong trauma” on hundreds of content moderators in Kenya, after more than 140 were diagnosed with PTSD and other mental health conditions. Content moderators help tech companies weed out disturbing content on their platforms and are routinely managed by third party firms, often in developing countries. The moderators involved in the current legal claim worked for Samasource Kenya between 2019 and 2023, court documents show. In one medical record seen by CNN, a content moderator described waking up in cold sweats from frequent nightmares related to the graphic content they reviewed during the job. The following year, TikTok was hit with another lawsuit from former content moderators.
Persons: Ian Kanyanya, Kanyanya, Mercy Mutemi, Tony Karumba, Samasource, , , Foxglove, Martha Dark, TikTok Organizations: CNN, Kenyatta National, Sumbi Associates, Meta, Samasource, Samasource Kenya –, Sumbi, Getty, Samasource Kenya, Facebook Locations: Kenya, Kenya’s, Nairobi, Samasource Kenya, Sama, Nzili, AFP
To report this story, Reuters contacted more than 300 former Tesla employees who had worked at the company over the past nine years and were involved in developing its self-driving system. The company requires car owners to grant permission on the cars’ touchscreens before Tesla collects their vehicles’ data. Reuters found that Tesla employees shared clips that captured sensitive and embarrassing personal moments. Tesla’s own data labelers initially worked in the San Francisco Bay area, including the office in San Mateo. According to several ex-employees, some labelers shared screenshots, sometimes marked up using Adobe Photoshop, in private group chats on Mattermost, Tesla’s internal messaging system.
Daniel Motaung was a Facebook graphic content moderator from South Africa who worked through an outsourcing company Sama. I was quickly on the journey of a lifetime to work as a Facebook content moderator in Nairobi, Kenya. We're trying to make Facebook safer — at the expense of our mental healthThe job of content moderators is to try to make Facebook safe for everyone who uses it. While better, this does little to improve our actual living conditions. Mark Zuckerberg, Facebook, Sama, and other profiteering capitalists in this industry will not be absolved by history.
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