Tech execs discussed AI's role in the workplace at the trade show MWC Las Vegas. "And where I'm seeing a little bit more hesitation and where people really need to invest in their red-teaming efforts, really need to invest in their evaluation frameworks, is those large external-facing use cases that are actually going to touch millions of customers," Williams added. AdvertisementOthers cautioned about companies getting swept up in the AI boom and implementing AI just for the sake of it. In her keynote, Salesforce's Goldman concluded with the importance of "making sure that we're leveraging AI in service of human strengths." "To make AI work for our businesses, we have to first make sure it works for the people our businesses serve and the people our businesses employ," she said.

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Persons: —, We've, Durga Malladi, Shankar Arumugavelu, Arumugavelu, Paula Goldman, Salesforce's, Goldman, Julian Williams, Williams, Piers Sanders, Salesforce's Goldman Organizations: Tech, MWC, Vegas, Service, Mobile, Congress, Verizon, Qualcomm, Verizon Global Services, AI, VC, MWC Las Vegas, Sand Technologies Locations: Anthropic