United Airlines passengers en route to Rome last month were stuck on the plane for more than 7 hours. Scott Rosnov, a passenger in business class, told Insider that it felt like being taken "hostage." The flight was initially only delayed for 20 minutes after flight personnel identified a problem with the air conditioning, Rosnov told Insider. "The flight attendants and the pilots did a horrible job from top to bottom," Rosnov told Insider. A spokesperson for the company told Insider in an email that the flight returned to the gate at Newark to "address a temperature issue."

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Persons: Scott Rosnov, Leonardo da Vinci, Rosnov, didn't, Scott Rosnov Rosnov, John F Organizations: United, Morning, United Airlines, Newark International, Newark Liberty International Airport, Newsweek, Kennedy, US Department of Transportation Locations: Rome, Newark