For the entire grocery industry, Cowen sees AI amplifying "loyalty by harnessing customer interaction data to offer prescriptive advice."
Customer experience Costco has the "unique opportunity to drill into the buying habits of their individual members," Morningstar retail analyst Noah Rohr told CNBC in an interview.
Rohr believes that generative AI advancements could be as simple as making promotional emails more relevant to each individual member.
The retailer utilizing its large customer data sets is "a big advantage when it comes to inventory planning," Morningstar's Rohr said.
Rohr said Costco can also optimize its data with AI by making sure store employees are using their time efficiently.
Persons:
TD Cowen, Cowen, Noah Rohr, Joe Feldman, ChatGPT, Rohr, Feldman, it's, Morningstar's Rohr, Kirkland, Jim Cramer's, Jim Cramer, Jim
Organizations:
Costco, Walmart, Morningstar, CNBC, Kirkland, Advisory, Corbis, Getty
Locations:
Kirkland, Teterboro , New Jersey