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☆ Visits to McDonald’s plunged after the E. coli outbreak
  + stars: | 2024-10-29 | by ( Nathaniel Meyersohn | ) edition.cnn.com   time to read: +3 min
New York CNN —Americans around the country avoided McDonald’s last week after an E. coli outbreak left dozens of people sick. On Wednesday, the day after the E. coli outbreak was announced, customer visits to McDonald’s dropped 6.4% across the country and 24% in Colorado, where the outbreak was most prevalent, according to Placer.ai, which tracks foot traffic to restaurants and retailers. “The issue appears to be contained to a particular ingredient and geography, and we remain very confident that any contaminated product related to this outbreak has been removed from our supply chain and is out of all McDonald’s restaurants,” McDonald’s said Sunday. The E. coli outbreak has overshadowed McDonald’s business and came as the chain was struggling to win back customers put off by higher prices. The quarter ended on September 30 and did not include sales following the announcement of the E. coli outbreak.
Persons: McDonald’s, ” McDonald’s, RJ Hottovy Organizations: New, New York CNN, Colorado Department of Agriculture, McDonald’s Locations: New York, Colorado, McDonald’s, United States
☆ McDonald’s needed to win Americans back. Then came an E. coli outbreak
  + stars: | 2024-10-28 | by ( Allison Morrow | ) edition.cnn.com   time to read: +5 min
New York CNN —Even for a brand as gargantuan as McDonald’s, the last few months have been… a lot. The timing of the outbreak is especially challenging for McDonald’s as it has been trying to win back customers who’ve been put off by higher prices. Over the summer McDonald’s did an about face to try to win people back. “It had been a pretty strong quarter.”And absent the E. coli outbreak, Tuesday’s earnings call might have been all about the value menu and the Crocs. The length and severity of the outbreak is now a wild card for analysts as they assess McDonald’s financial future.
Persons: CNN Business ’, Chris Gaulke, Cornell University’s Nolan, who’ve, Chris Kempczinski, McDonald’s, They’ve, ” RJ Hottovy, it’s, ” Hottovy, “ McDonald’s, McDonald’s didn’t, “ We’ve, Sara Senatore, Chipotle, ” Senatore, “, ”, Wendy’s Organizations: CNN Business, New York CNN, shimmer, New York Mets, Cornell University’s, Cornell University’s Nolan School of Hotel Administration, Associated Press, Colorado Department of Agriculture, Bank of America, Wendy’s Locations: New York
☆ Red Lobster is a mess. Here’s why the new 35-year-old CEO wanted the job anyway
  + stars: | 2024-10-04 | by ( Nathaniel Meyersohn | ) edition.cnn.com   time to read: +10 min
Red Lobster's new chief executive Damola Adamolekun during an interview with CNN at a Red Lobster in Long Island, New York, last week. CNNIn Springfield, he first ate at a Red Lobster with his parents and two siblings after church one Sunday. Red Lobster was where he, like millions of Americans, experienced eating lobster and cracking crab legs for the first time. Beyoncé sang about taking a romantic partner to Red Lobster in her 2016 hit song “Formation.”After Red Lobster filed for bankruptcy, Flava Flav ordered the whole menu to try to save the company. Red Lobster closed more than 100 restaurants this year, including a location in Orlando, Florida, shown this year.
Persons: Damola Adamolekun, “, ” Adamolekun, It’s, ”, Adamolekun, Bill Darden, Mills, Chris Rock, Nicki Minaj, Beyoncé, Flav, “ Mr, ” —, Kevin Lamarque, Clarence Otis Jr, RJ Hottovy, Hottovy, Adamolekun’s, ” Hottovy, ’, Red, Phelan M, can’t, John Paulson, Paulson, P.F, Chang’s, Morgan McClure, Fortress, ” McClure, Brandon Bell, isn’t Organizations: New, New York CNN, CNN, Fortress Investment, Fortress, Red, Boomers, Darden, Thai Union Group, Former Red Lobster, Thai Union, As Thai Union, Thai, Brown University, Harvard Business School, Paulson & Co Locations: New York, Long, , New York, Nigeria, Zimbabwe, Netherlands, Springfield , Illinois, United States, Long Island , New York, Springfield, America, Alexandria , Virginia, Olive, Thai Union, Thai, Orlando , Florida, P.F, Chang’s, Columbia , Maryland, New York City, Scottsdale , Arizona, Austin , Texas
☆ McDonald’s touchscreen kiosks were feared as job killers. Instead, something surprising happened
  + stars: | 2024-09-20 | by ( Nathaniel Meyersohn | ) edition.cnn.com   time to read: +6 min
New York CNN —Self-service kiosks at McDonald’s and other fast-food chains have loomed as job killers since they were first rolled out 25 years ago. The kiosks show the unintended consequences of technology in fast-food and retail settings, including self-checkout. Chains are now experimenting with artificial intelligence at drive-thru lanes, and the experience with kiosks holds lessons for them. It raised a familiar refrain that those workers would be replaced by technology, such as self-service kiosks. Fast-food chains and retailers need to do a better job communicating what the potential benefits of kiosks and self-checkout are to consumers and employees, Andrews said.
Persons: New York CNN —, McDonald’s, Robert Lynch, you’ve, Eva Marie Uzcategui, ”, RJ Hottovy, ” Hottovy, — don’t, “, Ed Rensi, Christopher Andrews, Andrews Organizations: New, New York CNN, Subway, Starbucks, Shack, Bloomberg, Getty, Temple University, Labor Department, Drew University Locations: New York, McDonald’s, United States, California
☆ Starbucks is struggling. So it hired fast food’s Mr. Fix-It
  + stars: | 2024-08-14 | by ( Nathaniel Meyersohn | ) edition.cnn.com   time to read: +4 min
Brandon Bell/Getty ImagesSo, starting next month, fast food’s fix-it man will work to turn around Starbucks as its new CEO, the company announced on Tuesday. Starbucks’ sales have fallen for two straight quarters. Mobile app and drive-thru orders make up more than 70% of Starbucks’ sales at its approximately 9,500 company-operated stores in the United States. Restaurant analysts say that Starbucks, which has historically done less television advertising than rivals, will use marketing to try to improve customers’ perceptions of Starbucks’ brand and prices. Niccol succeeded adding new menu items to Chipotle, and he will “enable Starbucks to better succeed with menu innovation,” says Charles.
Persons: Chipotle, Brian Niccol, Niccol, carne asada, pollo, Brandon Bell, ” RJ Hottovy, they’re, Bebeto Matthews, ”, Tom Cook, Casey, Mark Lennihan, Cowen, Andrew Charles, Charles Organizations: New, New York CNN, Taco Bell, Starbucks, Investors, CNN Locations: New York, Taco, Chipotle, Mobile, United States
☆ Why Americans are snubbing McDonald’s and Starbucks
  + stars: | 2024-07-31 | by ( Allison Morrow | ) edition.cnn.com   time to read: +4 min
New York CNN —On the surface, it looks like Americans are laying off the Big Macs, booze and even — gasp! On Monday, McDonald’s reported sales fell 0.7% in the US from the same period in 2023. The once reliably cheap McDonald’s pushed its prices up, while sit-down restaurants leaned into value and convenience. Applebee’s, for one, made a direct pitch to the hordes of ticked-off McDonald’s customers who felt the chain had abused its pricing power. Now, McDonald’s is trying to win back poorer customers while appealing to more affluent customers who want something new.
Persons: CNN Business ’, McDonald’s, Johnny Walker, It’s, it’s, they’re, ”, RJ Hottovy, Jonathan Maze, I’m, —, Chili’s, “, Taylor Swift Organizations: CNN Business, New York CNN, Starbucks, Diageo, Restaurant Business, Dine Brands, CNN Locations: New York, United States, North America, Texas, Paris
☆ Starbucks sales tumble as customers reject high-priced coffee
  + stars: | 2024-07-30 | by ( Nathaniel Meyersohn | ) edition.cnn.com   time to read: +2 min
Starbucks sales dropped 3% globally at stores open for at least a year, including a 2% drop in its home North America market. McDonald’s this week reported that sales at stores open at least a year fell 1% last quarter, its first sales decline since 2020. Starbucks also faces increased pressure from rival drive-thru coffee chains – and from people opting to make their morning cup of coffee at home. There’s also more competition from some of the drive-thru coffee chains, like a Dutch Bros,” said RJ Hottovy, an analyst at Placer.ai. Starbucks, using a play from fast food chains, is trying to win back customers with value menus.
Persons: There’s, ”, RJ Hottovy Organizations: New, New York CNN, Consumers, Starbucks, North, Bros, Placer.ai Locations: New York, North America
☆ Cracker Barrel is in a battle for relevancy. One of its solutions is surprising
  + stars: | 2024-06-01 | by ( Danielle Wiener-Bronner | ) edition.cnn.com   time to read: +6 min
New Cracker Barrels might be smaller restaurants altogether, with menus that include new items like green chili cornbread and banana pudding. Discounted dinner from 4 to 6 p.m.Why would Cracker Barrel, so desperate for relevancy, lean into a tactic typically used to attract senior citizens? A woman eats lunch at Cracker Barrel. Masino didn’t explicitly mention the specials during the discussion about the long-term strategy for Cracker Barrel. To compete in this environment, Cracker Barrel realizes it has to offer some type of deal.
Persons: Julie Felss Masino, ” Masino, ”, Jeff Greenberg, Baby, Masino, Lisa W, Miller, RJ Hottovy, It’s, “, John A, Gordon Organizations: New, New York CNN, Universal, Getty, Baby Boomers, Miller & Associates, Street Journal, Pacific Management Consulting Group Locations: New York, The Tennessee, Placer.ai
☆ Domino’s know its customers are tired of tipping. So it’s trying to encourage more tipping
  + stars: | 2024-05-01 | by ( Nathaniel Meyersohn | ) edition.cnn.com   time to read: +4 min
Domino’s launched a promotion that rewards customers with $3 off a future online delivery order for every $3 or more they tip a Domino’s delivery driver. Domino’s “You Tip, We Tip” deal runs through mid-September. “Domino’s wants to say ‘thanks for the tip’ by tipping you back.”The promotional strategy serves several purposes for Domino’s. Tip fatigue is a problem for both Domino’s delivery drivers, who make a meaningful portion of their income from tips, and Domino’s business model. Domino’s delivery drivers’ pay is linked to tips.
Persons: Domino’s, Tip, “, ”, “ Domino’s, Kimberly Whitler, RJ Hottovy, “ It’s, ” Domino’s, Jayaraman Organizations: New, New York CNN, Domino’s, University of Virginia’s Darden School of Business Locations: New York, Florida
☆ Say goodbye to Ruby Tuesday and Chili’s. These are the hot new restaurants at the mall
  + stars: | 2024-04-28 | by ( Nathaniel Meyersohn | ) edition.cnn.com   time to read: +5 min
As anchor department stores left malls, so did some name-brand chains like Ruby Tuesday, Chili’s, Applebee’s and others. What’s taking their place illustrates a large shift in US tastes: There’s a boom in smaller and regional restaurant chains with a local following. At the same time, many national chains are prioritizing drive-thru locations over their sit-down restaurants in malls. Chick-fil-A restaurants were only located in mall food courts for the company’s first 20 years. “Traditional mall restaurants were casual dining chains like Chili’s, TGI Fridays, and quick-service restaurants in food courts.
Persons: Ruby, What’s, Paul Hennessy, ”, Chris Simms, Simms, Gabby Jones, Mark Hunter, CBRE, RJ Hottovy, ” Hottovy, David Kim, ” Kim, It’s Organizations: New, New York CNN, Anadolu Agency, Getty, “, Food, JCPenney, Nordstrom, Green, Westfield Garden, Bloomberg, Deloitte, NV Locations: New York, Applebee’s, Orlando , Florida, Paramus , New Jersey, United States, Greenbriar, Atlanta, Korean, Henderson
☆ CosMc’s first location had twice as much traffic last month than a typical McDonald’s
  + stars: | 2024-01-24 | by ( Parija Bhatnagar | Parija Kavilanz | ) edition.cnn.com   time to read: +3 min
New York CNN —McDonald’s new trendy beverage-led spinoff CosMc’s is pulling in younger customers at a faster clip than a typical Mickey D’s with Big Macs and fries, according to one early traffic estimate. McDonald’s unveiled its CosMc’s specialty drinks cafe spinoff in December, with the first location opened in Bolingbrook, Illinois. That first CosMc’s location saw more than double the number of visits that a typical McDonald’s saw chainwide in the same month, despite only being open since Dec.7, according to a report from Placer.ai, which uses location data from mobile devices to estimate visits to specific locations. CosMc’s generated triple the number of visits per square foot than an average McDonald’s restaurant (CosMc’s has a roughly 2,500 square feet footprint compared to 4,000 to 4,500 square feet for the average McDonald’s location), the firm said. RJ Hottovy, head of analytical research with Placer.ai, said that the one CosMc’s location sometimes has to accommodate spillover traffic in a separate parking lot because the drive-thru lanes were often at full capacity.
Persons: New York CNN —, D’s, Big, McDonald’s, it’s, It’s, RJ Hottovy, ”, ” McDonald’s, Danielle Wiener, Bronner Organizations: New, New York CNN, Starbucks Locations: New York, Bolingbrook , Illinois, Placer.ai, McDonald’s
☆ Restaurant sales are going up. But dining out is on the decline
  + stars: | 2022-11-15 | by ( Danielle Wiener-Bronner | ) edition.cnn.com   time to read: +6 min
Restaurant traffic is dipping as consumers make food at home. In that month, traffic at fast food restaurants fell 1.2%, dipped 1.7% for fast casual and dropped 4.7% in full service eateries. Fast food traffic bounced back slightly in September and October, but fast casual and full service traffic remained negative. Restaurant prices increased by 8.6%. But groceries are generally cheaper than restaurant meals.
☆ Low-price grocers like Aldi are winning as consumers trade down
  + stars: | 2022-10-08 | by ( Danielle Wiener-Bronner | ) edition.cnn.com   time to read: +6 min
New York CNN Business —With grocery prices soaring, consumers are changing the way they shop for food. “Inflation is hitting everyone.”More consumers are additionally switching over to store brands, also called “private label,” which are often comparable in quality and lower in price. “I don’t think you can underestimate the strength of all these private label offerings,” said Heather Lalley, editor in chief of Winsight Grocery Business, a trade publication. “Now we’re seeing other retailers trying to emulate them.”In September, for example, Kroger (KR) announced a new budget private label brand called Smartway, which consolidates some of its other private label brands under one umbrella. Aldi, for one, is rolling out a new tagline to explain what it’s all about: It’s An Aldi Thing.
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