While working there, I never felt indifferent toward the company; I either loved or hated it. Amazon felt like an engineer-driven company because technical engineers had control over entire projects versus being assigned small tasks by non-technical managers. As a senior engineer, I ran a training on "customer obsession," one of the main "leadership principles" that define Amazon employees. Because there are so many principles, managers could use them in contradictory ways. Amazon on-call shifts were frustrating and exhaustingAt Amazon, most of our product decisions were based on customers.

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