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Barnes & Noble is making a comeback
  + stars: | 2024-11-16 | by ( Erika Tulfo | ) edition.cnn.com   time to read: +6 min
In a move that’s perhaps more symbolic than business-minded, Barnes & Noble, America’s largest retail bookseller, has reclaimed the flagship store it vacated in 2013. But Barnes & Noble would revamp its business model. “The problem with Barnes & Noble when I took it over was that the bookstores themselves weren’t very good,” Daunt told CNN. Foot traffic data for Barnes & Noble show that visits are up by 7% since 2019, according to location analytics company Placer.ai. Shannon DeVito, head of books at Barnes & Noble, says that beyond reigniting a love for reading, the BookTok trend has guided stores on what to stock.
Persons: Barnes, Noble, It’s, James Daunt, , Barnes & Noble, ” Daunt, , , we’d, influencers, Shannon DeVito, Kendra Keeter, Gray, it’s, Gray Barnes, ” DeVito, “ It’s, Harry Potter, we’ve, DeVito Organizations: CNN, Sales, Barnes &, Barnes, Amazon, Amazon Books, Kendra Locations: Washington, DC, Georgetown, Washington , DC, , Barnes
Red Lobster is turning to millennial leadership to bring in younger guests, which the chain needs after closing more than 100 of its 640 restaurants earlier this year. Red Lobster has since emerged from bankruptcy, ushering in a new era for the once-major seafood chain. But the deal was costly for Red Lobster — the company lost $11 million from that promotion alone, according to court documents. Thai Union announced in January that it would begin a complete exit from Red Lobster. Now, Red Lobster is trying to balance keeping its loyal customers while trying to shake its stodgy image to attract younger ones.
Persons: who's, Adamolekun, Hottovy, Read, Jim Salera, Fortress, Caitlin Daniel, isn't Organizations: Fortress Investment, NBC, Stephens, Thai Union, Harvard University Locations: Placer.ai
In Watertown, New, York, a former Red Lobster is being converted to a Northern Credit Union bank. And Chick-fil-A is taking over a shuttered Red Lobster in Naples, Florida. Chains like Red Lobster and TGI Fridays filed for bankruptcy this year and closed more than 175 restaurants combined. Red Lobster was driven into bankruptcy by mismanagement under a previous owner, global shrimp supplier Thai Union, while TGI Fridays fell under private equity owner TriArtisan Capital Advisors. Empty booths fill the interior of a Red Lobster restaurant on May 20, 2024 in Austin, Texas.
Persons: Denny’s, Kelli Valade, , Jeff Kreshek, hasn’t, Chick, Elijah Nouvelage, Matt Larson, Chris Tomasso, Tomasso, Brandon Bell, Larson Organizations: New, New York CNN, LongHorn, Northern Credit Union, Vacant, Thai Union, TriArtisan Capital Advisors, Federal Realty, Watch, First, Getty, JCPenney, Nordstrom, Green Locations: New York, Woodbridge , Virginia, Watertown , New, York, Naples , Florida, Maryland, California, McDonough , Georgia, Chao, Bel Air , California, Franconia, Virgina, United States, Austin , Texas
That will soon become a reality in Texas with a new restaurant that unites the two chains under the same roof. Dine Brands, which owns the two restaurants, announced that the combined Applebee’s-IHOP restaurant will open approximately 35 miles west of San Antonio early next year, marking the first time the company has brought the concept to the United States. Plans for the dual-branded restaurant were announced earlier this year as part of Dine Brand’s plan to grow the two restaurants, which both reported lackluster earnings Wednesday. The idea is to maximize revenue with the same footprint of a traditional restaurant. That’s because the two restaurants’ menus encompass all parts of the day (pancakes and eggs Benedict for breakfast and steak and wings for dinner) and will have staff trained to work with both.
Persons: San Antonio, IHOP’s, Benedict, , John Peyton, Peyton, ” Peyton, ” Hottovy, Anne’s, Jimmy John’s Organizations: New, New York CNN, Dine Brands, CNN, , GoTo Foods, Inspire Brands Locations: New York, Texas, San, United States, Dine, Applebee’s, Canada, Latin America
Luckin Coffee, which has put up a strong fight against Starbucks in Asia, is looking to the US. The chain is known for its aggressive deals, unusual flavors like a Big Cheese coffee drink, and mobile ordering. Luckin versus StarbucksI started at Luckin Coffee. Aditi BharadeThe most expensive drink on the menu was an Iced Oat Shakerato listed for 8 Singapore dollars, or $6. Representatives for Luckin Coffee didn't respond to a request for comment from BI for this story.
Persons: , Brian Niccol, Niccol, Luckin, Aditi Bharade, Rachel Ruggeri, Ruggeri, It's, David Yu, Jiang, it's, Tiruchelvam, Yu Organizations: Starbucks, Service, Business District, Staff, Singapore, Luckin, BI, Bros, NYU, Aletheia Capital Locations: Asia, China, Singapore, Beijing, United States
America is obsessed with Chili’s
  + stars: | 2024-10-30 | by ( Jordan Valinsky | ) edition.cnn.com   time to read: +3 min
New York CNN —People apparently can’t get enough of the Big Smasher burger, $6 margaritas and Triple Dipper combination platters at Chili’s. The meal deal is now 11% of Chili’s business, with sales soaring 70% over the last year. The Triple Dipper is “very relevant with younger guests and how they prefer to eat with more variety, customization and experiential flavors through our wide variety of dips,” Hochman said. The Triple Dipper is a staple on TikTok, with customers filming their combinations and raving about it. Meanwhile, McDonald’s was seeing its fortunes recover because of the $5 meal deal, but its momentum was stunted because of an E. coli outbreak.
Persons: , Brinker, Kevin Hochman, Chili’s, , Hochman, Don Julio, margarita, McDonald’s Organizations: New, New York CNN, Triple, Brinker Locations: New York, Chili’s, Placer.ai, United States
New York CNN —Americans around the country avoided McDonald’s last week after an E. coli outbreak left dozens of people sick. On Wednesday, the day after the E. coli outbreak was announced, customer visits to McDonald’s dropped 6.4% across the country and 24% in Colorado, where the outbreak was most prevalent, according to Placer.ai, which tracks foot traffic to restaurants and retailers. “The issue appears to be contained to a particular ingredient and geography, and we remain very confident that any contaminated product related to this outbreak has been removed from our supply chain and is out of all McDonald’s restaurants,” McDonald’s said Sunday. The E. coli outbreak has overshadowed McDonald’s business and came as the chain was struggling to win back customers put off by higher prices. The quarter ended on September 30 and did not include sales following the announcement of the E. coli outbreak.
Persons: McDonald’s, ” McDonald’s, RJ Hottovy Organizations: New, New York CNN, Colorado Department of Agriculture, McDonald’s Locations: New York, Colorado, McDonald’s, United States
McDonald's says daily sales took a hit as some customers avoided its restaurants during the E. coli outbreak. AdvertisementA number of McDonald's US customers stayed away from the arches last week as news of the E. coli outbreak spread. The company said Tuesday that daily sales took a hit as customers avoided its restaurants during the health scare. Related storiesOver the weekend, health officials linked the outbreak to slivered onions from a single supplier, an ingredient ordinarily used on McDonald's Quarter Pounder burgers. McDonald's began resuming sales of Quarter Pounders in the affected areas this week, although some locations will not serve the entrée with onions.
Persons: McDonald's, , Ian Borden, Chris Kempczinski, Borden, Kempczinski, we've Organizations: Service Locations: Colorado
New York CNN —Even for a brand as gargantuan as McDonald’s, the last few months have been… a lot. The timing of the outbreak is especially challenging for McDonald’s as it has been trying to win back customers who’ve been put off by higher prices. Over the summer McDonald’s did an about face to try to win people back. “It had been a pretty strong quarter.”And absent the E. coli outbreak, Tuesday’s earnings call might have been all about the value menu and the Crocs. The length and severity of the outbreak is now a wild card for analysts as they assess McDonald’s financial future.
Persons: CNN Business ’, Chris Gaulke, Cornell University’s Nolan, who’ve, Chris Kempczinski, McDonald’s, They’ve, ” RJ Hottovy, it’s, ” Hottovy, “ McDonald’s, McDonald’s didn’t, “ We’ve, Sara Senatore, Chipotle, ” Senatore, , , Wendy’s Organizations: CNN Business, New York CNN, shimmer, New York Mets, Cornell University’s, Cornell University’s Nolan School of Hotel Administration, Associated Press, Colorado Department of Agriculture, Bank of America, Wendy’s Locations: New York
Under the terms of the deal, Costco will offer Peloton's Bike+ in 300 of its U.S. stores for $1,999, and on Costco.com for $2,199 between Nov. 1 and Feb. 15. Costco is one way to get there, Dion Camp Sanders, Peloton's chief emerging business officer, told CNBC in an interview. The deal with Costco gets Peloton onto the shelves of a retailer with a strong fan following and wealthier customers. According to Numerator, 36% of Costco's customers have a household income of more than $125,000. As of this month, hotel members can earn points for completing workouts on the Peloton Bike and Row during their stay.
Persons: Barry McCarthy, Long, Dion Camp Sanders, Peloton's, We've, Camp Sanders, Gary Millerchip, Costco's, they've, Merchandising Claudine Adamo, Truemed Organizations: Costco, CNBC, Merchandising, Dick's Sporting Goods, PayPal Locations: U.S
That’s hurting french fry suppliers like Lamb Weston. This shift has taken a toll on Lamb Weston because people are less likely to cook french fries at home. Around 80% of french fries consumed in the United States come from fast-food chains, according to Lamb Weston. McDonald’s has launched a $5 meal, which includes a McDouble cheeseburger or a McChicken sandwich, small french fries, 4-piece chicken nuggets and small soft drink. “Many of these promotional meal deals have consumers trading down from a medium fry to a small fry,” Lamb Weston CEO Thomas Werner said last week on an earnings call.
Persons: Lamb Weston, McDonald’s, ” Lamb Weston, Thomas Werner, Lamb, R.J, Placer.ai Organizations: New, New York CNN Locations: New York, North America, Washington, United States
Red Lobster's new chief executive Damola Adamolekun during an interview with CNN at a Red Lobster in Long Island, New York, last week. CNNIn Springfield, he first ate at a Red Lobster with his parents and two siblings after church one Sunday. Red Lobster was where he, like millions of Americans, experienced eating lobster and cracking crab legs for the first time. Beyoncé sang about taking a romantic partner to Red Lobster in her 2016 hit song “Formation.”After Red Lobster filed for bankruptcy, Flava Flav ordered the whole menu to try to save the company. Red Lobster closed more than 100 restaurants this year, including a location in Orlando, Florida, shown this year.
Persons: Damola Adamolekun, , ” Adamolekun, It’s, , Adamolekun, Bill Darden, Mills, Chris Rock, Nicki Minaj, Beyoncé, Flav, “ Mr, ” —, Kevin Lamarque, Clarence Otis Jr, RJ Hottovy, Hottovy, Adamolekun’s, ” Hottovy, , Red, Phelan M, can’t, John Paulson, Paulson, P.F, Chang’s, Morgan McClure, Fortress, ” McClure, Brandon Bell, isn’t Organizations: New, New York CNN, CNN, Fortress Investment, Fortress, Red, Boomers, Darden, Thai Union Group, Former Red Lobster, Thai Union, As Thai Union, Thai, Brown University, Harvard Business School, Paulson & Co Locations: New York, Long, , New York, Nigeria, Zimbabwe, Netherlands, Springfield , Illinois, United States, Long Island , New York, Springfield, America, Alexandria , Virginia, Olive, Thai Union, Thai, Orlando , Florida, P.F, Chang’s, Columbia , Maryland, New York City, Scottsdale , Arizona, Austin , Texas
Workers say they're struggling with mobile ordersEven former Starbucks CEO Howard Schultz said in a May LinkedIn post that current Starbucks leadership should "reinvent the mobile ordering and payment platform." "We believe a visit to Starbucks should be effortless and delightful, whether ordering through the Starbucks app or at our stores." Still, some workers — whom the company calls "partners" — have pointed to issues with the mobile ordering system in interviews with BI. Starbucks' rewards program is a big driver of all those digital orders, a partner at a Starbucks store in South Dakota told BI. "They deserve to have that moment where things are corrected and they're leaving happy, but we can't deliver on it always," the partner told BI.
Persons: Brian Niccol, , Hottovy, Howard Schultz, Niccol Organizations: Starbucks, Business, Service, Workers, LinkedIn, BI Locations: North Carolina, South Dakota, Florida
Costco is the latest warehouse club to tout its growing popularity with millennial and Gen Z shoppers. Sam's Club has reported similar trends as younger shoppers look to stretch their budgets. AdvertisementOne of the hottest clubs for millennials and Gen Z continues to be the wholesale club. AdvertisementThe news echoes results from Sam's Club, the Walmart-owned club store, where Gen Z membership has grown by 68% in the past two years. Related stories"That generation believes it's cool to save money, and we agree with them," Sam's Club CEO Chris Nicholas told CNBC in June.
Persons: , Gen Z, Gary Millerchip, Millerchip, GoBankingRates, Dominic Wright, Placer.ai, That's, Hottovy, Chris Nicholas, Nicholas, Corey Tarlowe, Jordan, Ford Pinto, TJ, Tarlowe, you'll, Mercedes, Costco's Kirkland, Club's, Mark Organizations: Costco, Sam's, Service, millennials, Analytical Research, Business, Sam's Club, Walmart, CNBC, Jefferies, Price Club, TJ Maxx
“We had to leave without him,” Anguiano told KSBW. However, they adopted another cat a month after Rayne Beau went missing to keep his sister company, Anguiano told CNN. Then, 61 days after Rayne Beau went missing, the couple received a notification about a cat with Rayne Beau’s identification number being located, KSBW reported. Rayne Beau was found in Roseville, California, around 190 miles away from his home in Salinas. The couple said they’re not sure how Rayne Beau made it all the way back to California, but they are thankful he’s back home.
Persons: Rayne Beau, Susanne, Benny Anguiano, , Anguiano, , ” Anguiano, KSBW, ” Rayne Beau, Susanne Anguiano, Starr, Rayne, Leilani Fratis, ” Fratis, they’re, Organizations: CNN, KSBW, Placer Society Locations: Yellowstone, Salinas , California, Wyoming, Roseville , California, Salinas, Roseville, California
New York CNN —Self-service kiosks at McDonald’s and other fast-food chains have loomed as job killers since they were first rolled out 25 years ago. The kiosks show the unintended consequences of technology in fast-food and retail settings, including self-checkout. Chains are now experimenting with artificial intelligence at drive-thru lanes, and the experience with kiosks holds lessons for them. It raised a familiar refrain that those workers would be replaced by technology, such as self-service kiosks. Fast-food chains and retailers need to do a better job communicating what the potential benefits of kiosks and self-checkout are to consumers and employees, Andrews said.
Persons: New York CNN —, McDonald’s, Robert Lynch, you’ve, Eva Marie Uzcategui, , RJ Hottovy, ” Hottovy, — don’t, , Ed Rensi, Christopher Andrews, Andrews Organizations: New, New York CNN, Subway, Starbucks, Shack, Bloomberg, Getty, Temple University, Labor Department, Drew University Locations: New York, McDonald’s, United States, California
A river otter attacked a child at a marina in Bremerton, Washington, pulling the boy underwater and biting him before he was rescued by his mother. The mother told authorities that the river otter pulled her son into the water and dragged him underneath. The river otter continued to pursue the family as they left the dock," the agency said. The otter was captured and taken to the Washington Animal Disease Diagnostic Lab for further evaluation and testing for rabies. The U.S. Department of Agriculture Wildlife Services works to "trap and lethally remove" river otters from the marina, the fish and wildlife agency said.
Persons: WDFW, Ken Balazs, child’s, Matt Leffers Organizations: Bremerton Marina, state's Department of Fish, Disease, Lab, U.S . Department of Agriculture Wildlife Services, NBC News Locations: Bremerton , Washington, Kitsap County, Washington, Jupiter , Florida, Montana, California, Serene, Placer County
Brandon Bell/Getty ImagesSo, starting next month, fast food’s fix-it man will work to turn around Starbucks as its new CEO, the company announced on Tuesday. Starbucks’ sales have fallen for two straight quarters. Mobile app and drive-thru orders make up more than 70% of Starbucks’ sales at its approximately 9,500 company-operated stores in the United States. Restaurant analysts say that Starbucks, which has historically done less television advertising than rivals, will use marketing to try to improve customers’ perceptions of Starbucks’ brand and prices. Niccol succeeded adding new menu items to Chipotle, and he will “enable Starbucks to better succeed with menu innovation,” says Charles.
Persons: Chipotle, Brian Niccol, Niccol, carne asada, pollo, Brandon Bell, ” RJ Hottovy, they’re, Bebeto Matthews, , Tom Cook, Casey, Mark Lennihan, Cowen, Andrew Charles, Charles Organizations: New, New York CNN, Taco Bell, Starbucks, Investors, CNN Locations: New York, Taco, Chipotle, Mobile, United States
Laxman Narasimhan, Starbucks' current CEO, will step down effective immediately from his roles as CEO and a member of Starbucks' board of directors, the company said. In his tenure at Chipotle, Niccol made several changes. He also oversaw an expansion of Chipotle's online-ordering options just before delivery and pickup became essential to the restaurant business early in the pandemic. The road ahead at StarbucksAt Starbucks, Niccol will face some challenges similar to those he took on at Chipotle. AdvertisementStarbucks sales have also fallen lately in China, which is home to nearly one-fifth of all the chain's stores.
Persons: , Brian Niccol, Niccol, Laxman Narasimhan, Elliott, Chipotle, Brian, Melody Hobson, Peter Saleh, Saleh Organizations: Service, Starbucks, Business, Street, Elliott Investment Management, Taco Bell's, Wall Street, Analytical Research Locations: Chipotle, Denver, Orange County , California, China
Advertisement"As much as we think that our country is obese or unhealthy, there's another whole side who are into their fitness," Taylor said. Taylor told me that strength training now makes up 90% of her routine. Gyms are quickly becoming Gen Z's favorite hangout spot — but there's just one problem with the fitness boom. Chains like Planet Fitness rely on members never showing up; the gyms aren't built for Gen Z. Planet Fitness, the most popular gym franchise in the US, has on average 6,500 members per gym.
Persons: Britt Taylor, Taylor, Gen, aren't, Les Mills, Gen Z, who's, Z's, they've, Kayla Itsines, Christian Guzman, Whitney Simmons, Simeon Panda, Casey Johnston, Johnston, Sarah Ryan, Ryan, Amrita Bhasin, Bhasin, Britt, it's, Jim Thomas, Gen Zers, It's, Renel Scarlett, didn't, Amelie Desai, I've, Desai, Scarlett, Bassem Mostafa Organizations: Boca, McKinsey, ABC, American College of Sports, Gen, YouTube, Weightlifting, Fitness Management, Health, CNN, Works Health Club, Health & Fitness Association, GlobeMonitor Market Research Agency Locations: Boca Raton , Florida, California, Portland , Maine, Maine, Portland, American
Why Americans are snubbing McDonald’s and Starbucks
  + stars: | 2024-07-31 | by ( Allison Morrow | ) edition.cnn.com   time to read: +4 min
New York CNN —On the surface, it looks like Americans are laying off the Big Macs, booze and even — gasp! On Monday, McDonald’s reported sales fell 0.7% in the US from the same period in 2023. The once reliably cheap McDonald’s pushed its prices up, while sit-down restaurants leaned into value and convenience. Applebee’s, for one, made a direct pitch to the hordes of ticked-off McDonald’s customers who felt the chain had abused its pricing power. Now, McDonald’s is trying to win back poorer customers while appealing to more affluent customers who want something new.
Persons: CNN Business ’, McDonald’s, Johnny Walker, It’s, it’s, they’re, , RJ Hottovy, Jonathan Maze, I’m, , Chili’s, , Taylor Swift Organizations: CNN Business, New York CNN, Starbucks, Diageo, Restaurant Business, Dine Brands, CNN Locations: New York, United States, North America, Texas, Paris
Starbucks sales dropped 3% globally at stores open for at least a year, including a 2% drop in its home North America market. McDonald’s this week reported that sales at stores open at least a year fell 1% last quarter, its first sales decline since 2020. Starbucks also faces increased pressure from rival drive-thru coffee chains – and from people opting to make their morning cup of coffee at home. There’s also more competition from some of the drive-thru coffee chains, like a Dutch Bros,” said RJ Hottovy, an analyst at Placer.ai. Starbucks, using a play from fast food chains, is trying to win back customers with value menus.
Persons: There’s, , RJ Hottovy Organizations: New, New York CNN, Consumers, Starbucks, North, Bros, Placer.ai Locations: New York, North America
McDonald's executives acknowledged Monday that diners consider the company's prices too high as lower-income consumers balk after years of high inflation. During the company's second-quarter earnings call Monday, executives said they are taking a "forensic approach" to evaluating prices and trying to create value. We are working to fix that with pace," McDonald's CEO Chris Kempczinski said on the company's earnings call. The offer also began to increase guest count growth, but it has not yet translated into sales increases, company executives said on the call. The $5 value meal was rolled out only days before the second quarter ended.
Persons: Chris Kempczinski, Kempczinski, Joe Erlinger, Erlinger, we've, — CNBC's Amelia Lucas, Kate Rogers Locations: U.S, Placer.ai
Outlet malls have been an American staple for shoppers since the 1930s. Historically, outlets were attached to the factories where apparel was made, selling out-of-season, overrun or faulty merchandise at a discount to employees. In 2023, the U.S. outlet industry was a $64.9 billion industry, with 342 centers spread across the nation, according to IBISWorld. That's what draws them into our shopping centers," said Stephen Yalof, CEO of Tanger Outlets . Watch the video to learn why the outlet mall recovery is lagging behind other mall counterparts and how the industry is combating e-commerce shopping.
Persons: they're, Stephen Yalof Organizations: Tanger Locations: American, U.S
McDonald's introduced its $5 meal deal last month as a way to draw in inflation-weary diners. Data from Placer.ai suggest that the offer worked immediately after McDonald's introduced it. Fast-food chains and some sit-down restaurants have offered competing value meal deals this year. The fast-food chain started serving its value meal on Tuesday, June 25. McDonald's $5 meal includes a McDouble or McChicken, four Chicken McNuggets, a small order of fries, and a small fountain drink.
Persons: McDonald's, Organizations: Service, Business
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