Go with a growth mindsetPrior to ChatGPT's public launch, most managers had minimal experience using generative AI. That changed quickly as some businesses — including IBM — suggested that managers start using AI or risk losing their jobs. The better question for leaders is, "Do I believe I can learn to leverage generative AI in a productive way?" We are seeing this at an organizational level with AI, as some leaders put the brakes on using generative AI, based in part on perception of an AI-related skills gap among employees and the challenge of filling that. The conclusion here is that to get the best of generative AI, don't play into a dictator-servant relationship.

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Persons: Leigh Thompson, Thompson, I've, IBM —, Carol Dweck's, Siri, Phil Zimbardo's, —, ChatGPT Organizations: Kellogg School of Management, Northwestern University, IBM, Alexa, Research, Stanford