CNN —A person made an unsettling discovery on social media in February 2023 – the woman she’d been seeing for online therapy sessions wasn’t actually a therapist. CNN tracked down an online obituary for 58-year-old Tammy Heath-Randolph that lists Peggy Randolph as the deceased’s wife. Randolph “denies knowing” Heath-Randolph had been conducting therapy sessions using her Brightside Health Therapist Portal log-in credentials, the settlement agreement states. Brightside Health took “swift and decisive action” once it learned of the breach, a statement provided to CNN. The impacted patients were fully reimbursed, Brightside Health said.

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