Airline rewards programs have faced scrutiny over dynamic pricing and devaluation practices.
But his loyalty is waning as dynamic pricing and devaluation practices have made their way to airline rewards programs and left some customers feeling burned.
In September, the Department of Transportation announced it was investigating major airlines' reward devaluation and dynamic pricing practices.
AdvertisementHow points changedConcern with how airlines calculate, redeem, and communicate about rewards points has reached Capitol Hill.
AdvertisementEnter: Dynamic pricing.
Persons:
Sean Brown, there's, Transportation Pete Buttigieg, Buttigieg, Brown, gouged, Rohit Chopra, Chopra, he's, He's, Biden, Brett House, cardholders, Gilbert Ott, Ott, IdeaWorks, Ott's point.me, Meir Statman, Statman
Organizations:
Department of Transportation, Transportation, Consumer Financial, Columbia Business School, Airlines, American Airlines, Street Journal, Delta, Sky Clubs, United, Santa Clara University
Locations:
Delta, Washington, U.S, EMARKETER