Amazon intentionally made it harder to cancel Prime memberships with a project code-named "Iliad." The FTC sued Amazon on Wednesday, alleging the company made it more difficult for consumers to cancel Prime subscriptions. Amazon intentionally drew out the process of canceling a Prime membership under a project code-named "Iliad," according to internal documents obtained by Insider. "Customer transparency and trust are top priorities for us," Jamil Ghani, vice president of Amazon Prime, said in a statement. Starting February 18, Amazon's annual Prime membership fee increased from $119 to $139, and the monthly fees increased from $13 to $15.

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Persons: Jamil Ghani, Hannah Towey Organizations: FTC, Amazon, Federal Trade Commission, Norwegian Consumer Council