Strong leadership requires decisive action, says CVS Health CEO Karen Lynch.
"People are going to follow people that are decisive," said Lynch, whose company owns brands including the CVS retail pharmacy chain and insurance company Aetna.
"If you're going to lead, you've got to know what direction you're going in."
When her employees face a mental block and can't commit to a choice, she asks them a variation of the same question, she said: "What do you think?
We'll teach you how to speak clearly and confidently, calm your nerves, what to say and not say, and body language techniques to make a great first impression.
Persons:
Karen Lynch, Lynch, LinkedIn's, you've, " Lynch, Socrates, Tamar Gendler, Gendler, Jeff Bezos, Nicholas Lovejoy, Amazon's, Jeff, Lovejoy
Organizations:
CVS, Aetna, Yale University, Wired, CNBC