The software company NICE launched Enlighten AI to improve customer service and clients' efficiency. Eilam said Enlighten AI "dramatically improves" productivity and efficiency for customer-experience teams by automating many labor-intensive tasks, such as note-taking during customer-service calls. Enlighten Autopilot, one of the products within NICE's Enlighten AI for CX repository, enhances self-service with an AI-powered virtual assistant. Many existing customers are adding Enlighten AI to their portfolios, and NICE is attracting new customers with its AI capabilities. The organization implemented Enlighten AI to monitor 100% of its customer interactions and gather insights about the behaviors influencing customer sentiment.

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