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☆ Biden's new student loan relief plan is on pause. Here's what borrowers need to know
▼ + stars: | 2024-06-26 | by ( Annie Nova | ) www.cnbc.com time to read: +2 min

Cody Gude was counting the seconds until July when his monthly student loan payment was scheduled to drop to $100 from $200. But then he saw headlines on Monday that major parts of the Saving on a Valuable Education, or SAVE, plan were on pause. The U.S. Department of Justice is expected to appeal the preliminary injunctions, but for now, millions of student loan borrowers are disappointed and angry that they won't see the relief they expected in just a matter of days. Gude's student loan servicer, Nelnet, already updated his monthly bill to reflect the lower amount. (Under SAVE, many borrowers pay just 5% of their discretionary income toward their debt each month instead of the previous 10% requirement, and millions of borrowers have a $0 monthly payment.)

Persons: Joe Biden, Education Secretary Miguel Cardona, Cody Gude, servicer, Gude Organizations: Education Secretary, White House, Valuable Education, Biden, U.S . Department of Justice, Finance, Social Security Workers Locations: Washington , DC, Tampa , Florida, Kansas, Missouri

☆ The Education Department will transfer some student loan borrowers to a different servicer. Here's what you need to know
▼ + stars: | 2024-05-02 | by ( Annie Nova | ) www.cnbc.com time to read: +1 min

J. David Ake | Getty ImagesIf your current federal student loan servicer is Mohela, or the Missouri Higher Education Loan Authority, the U.S. Department of Education said it will soon transfer some student loan borrowers to different servicers. Change impacts Mohela borrowersThe Education Department began transferring a portion of Mohela's borrowers this week to different companies, it said in an April 29 blog post. "A different servicer will begin managing these loans and assisting these borrowers," the department said. The Education Department contracts with different companies to service its federal student loans, including Mohela, Nelnet and EdFinancial. Why the transfer is happeningWhat borrowers should do amid transitionBorrowers who are being transferred to a different servicer should receive alerts from Mohela and their new servicer, the Education Dept.

Persons: David Ake, servicer, Mark Kantrowitz Organizations: US Department of Education, Missouri Higher Education Loan Authority, U.S . Department of Education, Education Department, The Education Locations: Washington ,, Missouri, Mohela

☆ Student-loan borrowers faced 3.9 million billing errors after entering repayment, a new report from 4 Democratic lawmakers says
▼ + stars: | 2024-04-10 | by ( Ayelet Sheffey | ) www.businessinsider.com time to read: +5 min

Read previewLawmakers have highly scrutinized the return to repayment for millions of student-loan borrowers in the fall. Elizabeth Warren, Richard Blumenthal, Ed Markey, and Chris Van Hollen released a report on student-loan servicer errors amid the return to repayment. Exclusively viewed by Business Insider, the report said servicers made over 3.9 million "billing-related errors" once repayment resumed. Still, the Democratic lawmakers said in their report that more could be done to help borrowers harmed by servicing errors. "To remedy servicers' historic failures and protect borrowers from future harms, there must be a path for debt relief for borrowers harmed by their servicers," they wrote in the report.

Persons: —, Democratic Sens, Elizabeth Warren, Richard Blumenthal, Ed Markey, Chris Van Hollen, servicers, Nelnet, Aidvantage, MOHELA, Warren Organizations: Service, Democrats, Democratic, Business, Education Department, ED, Warren, BI, Public

☆ A major student-loan company is 'impeding' borrowers' debt cancellation and 'mishandling' their monthly bills, Elizabeth Warren says. She wants its CEO to face Congress.
▼ + stars: | 2024-03-18 | by ( Ayelet Sheffey | ) www.businessinsider.com time to read: +3 min

Read previewMassachusetts Sen. Elizabeth Warren has questions for the head of a major student-loan company — and she wants him to answer them in Congress next month. On Monday, Warren sent a letter to Scott Giles, the CEO of federal student-loan servicer MOHELA, inviting him to testify before the Senate banking committee on April 10. MOHELA was the first federal servicer to be punished by the Education Department for failing to fulfill its contractual obligations. "Your testimony will provide you with an opportunity to offer context on MOHELA's role as a student loan servicer at a time of significant transition for the federal student loan program," she added. Warren, along with other Democratic lawmakers, has previously scrutinized MOHELA's handling of student-loan borrowers' accounts.

Persons: —, Massachusetts Sen, Elizabeth Warren, Warren, Scott Giles, servicer MOHELA, MOHELA, servicer, Chuck Schumer, Sen, Bernie Sanders, PSLF, I'm Organizations: Service, Public, Business, Education Department, Democratic, Consumer Financial Protection Bureau Locations: Massachusetts, Nelnet

☆ After student loan forgiveness, the Education Dept. is sending some borrowers refunds. What to know
▼ + stars: | 2024-02-22 | by ( Annie Nova | ) www.cnbc.com time to read: +3 min

So far, almost 3.9 million borrowers have gotten their education debt erased, totaling $138 billion in relief . Under the U.S. Department of Education's income-driven repayment plans, student loan borrowers are entitled to get any of their remaining debt forgiven after 20 or 25 years. The companies earn a fee per borrower per month, which advocates say discourages transparency around loan forgiveness opportunities. "Loan servicers were not tracking the number of qualifying payments, and the automatic forgiveness was not occurring," Kantrowitz said. Scott Buchanan, executive director of the Student Loan Servicing Alliance, a trade group for federal student loan servicers, denied that the companies benefit by veering from the government's orders.

Persons: Joe Biden, Culver City Julian, Mark Kantrowitz, servicers, Nadine Chabrier, Kantrowitz, he'd, Scott Buchanan, Buchanan, Biden, who've, Persis Yu Organizations: Culver City, Culver City Julian Dixon Library, Education Department, U.S . Department of Education, U.S . Department, Center for, Lending, The Education, Finance, IRS, Student Loan, Alliance, Student, Protection Locations: Culver City , California, U.S

☆ After 35 years, he got $119,500 in student debt forgiven. Then the government refunded him $56,801
▼ + stars: | 2024-02-16 | by ( Annie Nova | ) www.cnbc.com time to read: +5 min

Under the U.S. Department of Education's income-driven repayment plans, student loan borrowers are entitled to get any of their remaining debt forgiven after 20 years or 25 years. Scott Buchanan, executive director of the Student Loan Servicing Alliance, a trade group for federal student loan servicers, refuted that the companies benefit by veering from the government's orders. Shortly after Fox heard that his student loans were forgiven, he received a payment from the government for $56,801. When he told people he was still paying off his student debt, they scratched their heads. Over the decades, based on Fox's records which CNBC reviewed, he paid around $200,000 to his federal student loans.

Persons: Marlon, George, servicers, Nadine Chabrier, Fox, he'd, Scott Buchanan, Buchanan, I've, Marlon Fox, overpayments, Biden, Debbie Organizations: Biden, U.S . Department, Center for, Lending, The Education, Student Loan, Alliance, Palmer College of Chiropractic, CNBC Locations: forbearances

☆ Federal agency: Student loan company errors could 'pose serious risks' to borrowers, the economy
▼ + stars: | 2024-01-05 | by ( Annie Nova | ) www.cnbc.com time to read: +2 min

Rohit Chopra, director of the Consumer Financial Protection Bureau, speaks during a Senate Banking, Housing, and Urban Affairs Committee hearing in Washington, D.C., Dec. 15, 2022. When student loan servicers make errors by cutting corners or sidestepping the law, it can "pose serious risks to individuals and the economy," said Consumer Financial Protection Bureau Director Rohit Chopra. Borrowers experienced long phone hold times with their servicers, significant delays in the processing of their repayment applications, and inaccurate and untimely billing statements, the bureau found. The U.S. Department of Education announced Friday that it would withhold payments to three student loan servicers as part of its efforts to hold the companies accountable. "Today's actions make clear that the Biden-Harris Administration will not give student loan servicers a free pass for poor performance and missteps that jeopardize borrowers," Secretary of Education Miguel Cardona said in a statement.

Persons: Rohit Chopra, servicers, Mark Kantrowitz, Harris, Education Miguel Cardona Organizations: Consumer Financial Protection Bureau, Banking, Housing, Urban Affairs Committee, Washington , D.C, Financial, U.S . Department of Education, Finance, Biden, Harris Administration, Education Locations: Washington ,, EdFinancial, Nelnet

☆ Meet a repairman with $37,000 in student debt who's struggling to pay it off and handle medical bills. He's pleading to be included in Biden's new relief plan.
▼ + stars: | 2023-11-23 | by ( Ayelet Sheffey | ) www.businessinsider.com time to read: +7 min

Chris Fleshren, 63, is struggling to afford student-loan payments on top of hefty medical bills. AdvertisementChris Fleshren is just a few years away from retirement, and he's sick of dealing with the "bureaucratic" student-loan industry. Chris FleshrenMillions of borrowers are now dealing with a monthly bill they haven't paid in over three years due to the pandemic pause on student-loan payments. However, that relief isn't enough for some borrowers as they struggle to afford basic necessities and other forms of debt. "I understand they want me to pay them and I'm willing to pay them," Fleshren said.

Persons: Chris Fleshren, he's, Biden's, —, Fleshren, Joe Biden's, I'm, There's, Pell Grant, It's, they're Organizations: Service, Information Systems, Joe Biden's Education Department, Security, Education Department, Higher Locations: Nelnet

☆ Education Department penalizes Missouri lender for error that made 800,000 student loan borrowers delinquent
▼ + stars: | 2023-10-30 | by ( Annie Nova | ) www.cnbc.com time to read: +3 min

The U.S. Department of Education will penalize student loan servicer Mohela, or the Missouri Higher Education Loan Authority, for its failure to send timely billing statements to 2.5 million borrowers. As a result of Mohela's errors, more than 800,000 borrowers were delinquent on their loans, the Education Department said in a statement Monday. Higher education expert Mark Kantrowitz said he believed this was one of the first instances of the government withholding payment from a student loan servicer. "It is only fair for the loan servicer to be penalized for mailing late statements." Federal student loan payments were on pause since March 2020, due to the Covid pandemic, but resumed this month.

Persons: servicer Mohela, Rich Cordray, Mark Kantrowitz, servicer, Kantrowitz, Mohela, servicers, Sen, Elizabeth Warren, Braxton Brewington, Brewington, Biden Organizations: U.S . Department of Education, Washington , D.C, U.S . Department, Education, Missouri Higher Education Loan Authority, Education Department, Finance, Federal, Mohela, CNBC Locations: Washington ,, Missouri, forbearance

☆ A major student-loan company is transitioning millions of borrowers' accounts to a new platform — and it could mean up to 30-day delays posting payments
▼ + stars: | 2023-10-27 | by ( Ayelet Sheffey | ) www.businessinsider.com time to read: +4 min

Student-loan company MOHELA said on its website that it's transitioning borrowers to a new platform. The switch could mean up to 30-day delays in posting new payments. MOHELA borrowers will have to establish a new account on the platform, and its mobile app will no longer be available once the transition is complete. The announcement of this change comes less than a month after federal student-loan payments resumed following an over three-year pause. For borrowers on auto debit with their payments, MOHELA also said it'll have a new name on its new platform: auto pay.

Persons: MOHELA, —, Joe Biden's, Scott Buchanan, servicers —, it'll, Nelnet —, Nelnet Organizations: Service, Joe Biden's Education Department, Student Loan, —, The Education Department

Olivier Douliery | Afp | Getty ImagesAmberlee McGaughey, a librarian in Pennsylvania, was not worried about the restart of student loan payments. In August, she applied for the Public Service Loan Forgiveness program with her loan servicer, MOHELA, or the Missouri Higher Education Loan Authority. Around 7% of student loan borrowers are now more than $100,000 in debt. "The government has made all these announcements, and it's really confusing to people," said Scott Buchanan, executive director of the Student Loan Servicing Alliance, a trade group for federal student loan servicers. Her original student loan bill of $483, which was listed as due on Oct. 20, wasn't affordable for her.

Persons: Miguel Cardona, Kamala Harris, Olivier Douliery, she's, MOHELA, couldn't, Ella Azoulay, Carolina Rodriguez, Rodriguez, Scott Buchanan, Joe Biden, he'd, didn't, Biden, servicers, Braxton Brewington, Sarah Cluff, Sarah Cluff Still, servicer, Cluff, Sen, Elizabeth Warren, Nelnet, Joe Popevis, NelNet, Popevis, Servicers, Brewington, Amberlee, Jane Fox, Fox, Buchanan, Rocky, they'll Organizations: Washington , D.C, Afp, Getty, Public, Missouri Higher Education Loan Authority, CNBC, Finance, Biden, Student, Protection, Carolina, Education, Consumer, Student Loan, Alliance, U.S . Department of Education, Valuable Education, Education Department, MOHELA, SAVE, Legal, Association of Legal Locations: Washington ,, Pennsylvania, Missouri, U.S, New York, servicers

☆ The very first step to take if you're overwhelmed by paying back your student loans: 'We have to take control,' CFP says
▼ + stars: | 2023-10-19 | by ( Kamaron Mcnair | In Kamaronmcnair | ) www.cnbc.com time to read: +3 min

Federal student loan borrowers had payments due on their loans this October for the first time in over three years. "We have to take control over our student loans," Boneparth said. Here's the first step to take if you're overwhelmed by paying back your student loans, and where to go from there. Federal student loans can be confusing because you take the loan out from the government, not a specific bank or private lender. But once the loan is disbursed, you're assigned one of several federal loan servicers.

Persons: We've, Douglas Boneparth, CNBC's Frank Holland, Boneparth, you've Organizations: Bone, CNBC, servicers, Department of Education, Nelnet , Missouri Higher Education Loan Authority, Federal, Aid Locations: Nelnet , Missouri

☆ A millennial paid off his $18,000 student debt load. 4 months later, the payment still hasn't processed and his balance is even bigger.
▼ + stars: | 2023-10-10 | by ( Ayelet Sheffey | ) www.businessinsider.com time to read: +5 min

Xiong Chang made an $18,000 payment on his remaining student-loan balance in June. But it hasn't been processed yet, and his balance has grown due to interest. NEW LOOK Sign up to get the inside scoop on today’s biggest stories in markets, tech, and business — delivered daily. But it's been over four months since he made that payment, and it still is not reflected in his account. According to his account, his balance now stands at $19,019.44 — with $96 in accrued interest.

Persons: Xiong Chang, He's, —, it's, Xiong, Joe Biden's, Education James Kvaal, I've, MOHELA Organizations: Service, Education, Consumer Financial, Education Department, Federal Student Aid, Republicans

☆ Student-loan companies are asking for patience to resolve account errors as payments come due, but borrowers can't afford to wait
▼ + stars: | 2023-10-08 | by ( Ayelet Sheffey | ) www.businessinsider.com time to read: +6 min

AdvertisementAdvertisementAlicia, 48, is just a few months away from qualifying for student-debt relief through the Public Service Loan Forgiveness program. She said she anticipated that once the student-loan payment pause ended, she would be facing the same monthly payment. After over three years, the pandemic student-loan payment pause is officially over — interest started to accrue again in September, and bills are now starting to become due. So we can't wait months and months and months." Are you having challenges with student-loan repayment?

Persons: servicers haven't, —, Alicia, Alicia —, I've, servicers, it's, it'll, they're, We're, Xiong Chang, Xiong, I'm, servicer, he's, Miguel Cardona Organizations: Service, Public, Education Department, Customer Service Locations: PSLF

☆ Elizabeth Warren says student-loan companies can't use lack of funding as an excuse for bad customer service — and she's 'deeply worried' they're not ready for repayment starting next week
▼ + stars: | 2023-09-28 | by ( Ayelet Sheffey | ) www.businessinsider.com time to read: +6 min

Sen. Elizabeth Warren led some Democratic colleagues in sending letters to four student-loan companies requesting information on the repayment restart. They also said a lack of funding is not a valid excuse for borrowers to be facing bad customer service. AdvertisementAdvertisementSenator Elizabeth Warren is worried that four federal student-loan companies aren't up to the task of transitioning millions of borrowers back into repayment in a few days. These letters come just days before pandemic relief for federal borrowers comes to an end. White House Press Secretary Karine Jean-Pierre said during a Monday press briefing that it would further strain Federal Student Aid's ability to assist borrowers over the next month.

Persons: Sen, Elizabeth Warren, —, Warren, — Sens, Chris Van Hollen, Ed Markey, Richard Blumenthal —, servicers, Joe Biden's, Virginia Foxx, Bill Cassidy, Karine Jean, Pierre, Jean, Pierre said Organizations: Democratic, Service, Federal Services, servicer, Central Research Inc, Education Department, — House Republicans, Federal Student Aid, Consumer Financial, Republican, Office, Department, House Press, Education

☆ A major student-loan company says 'extensive servicing delays are a likely outcome' as borrowers transition back into repayment — and it could 'last well into 2024'
▼ + stars: | 2023-09-28 | by ( Ayelet Sheffey | ) www.businessinsider.com time to read: +5 min

One company, MOHELA, said it anticipates "extensive servicing delays" due to a lack of resources. MOHELA also said it received 36,309 complaints from borrowers over the past year. AdvertisementAdvertisementA major student-loan company that services over 7 million borrowers isn't too confident about its preparedness to enter repayment in a few days. That's compared to the 3,469 complaints Maximus, another servicer, received, and 3,063 from servicer EdFinancial. It's clear some servicers are concerned about their abilities to manage this transition back into repayment — and borrowers will likely suffer the consequences.

Persons: MOHELA, —, Sen, Elizabeth Warren, Nelnet, Warren, Joe Biden's Organizations: Service, Democratic, Public

☆ There's no proof that student-loan companies are prepared to bring millions of borrowers back into repayment in under 2 weeks, 2 top Republican lawmakers say
▼ + stars: | 2023-09-20 | by ( Ayelet Sheffey | ) www.businessinsider.com time to read: +4 min

Rep. Virginia Foxx and Sen. Bill Cassidy asked the GAO to investigate the student-loan payment resumption. They said they're concerned loan servicers are not adequately prepared to facilitate repayment. The student-loan payment pause officially ended on September 1 when interest began accruing again on federal borrowers' balances, and bills will start becoming due next month. Additionally, Cassidy and Foxx said that it is "unclear whether borrowers will begin repayments when billing statements resume. In other cases, there will be borrowers who will take some time to work student loans back into their household budgets."

Persons: Virginia Foxx, Sen, Bill Cassidy, they're, Bill Cassidy —, —, Foxx, Cassidy, servicers, Education James Kvaal, Kvaal Organizations: Service, Office, Education, Education Department, GAO, Public Locations: Wall, Silicon

☆ Student-loan borrowers who miss payments aren't fully protected during Biden's 'on-ramp' period
▼ + stars: | 2023-09-11 | by ( Ayelet Sheffey | ) www.businessinsider.com time to read: +4 min

Student-loan payments are resuming in October. The Education Department's one-year "on-ramp" period means it won't report missed payments to credit agencies. However, credit agencies might still factor in missed payments on credit scores. "This on-ramp period protects borrowers from having a delinquency reported to credit reporting agencies. AdvertisementAdvertisementThe Education Department has said it continues to remain in close contact with servicers, but experts expect a flood of administrative challenges when borrowers' first bill comes due.

Persons: she's, — Organizations: Service, Education Department, Department Locations: Wall, Silicon, Helena

☆ Student-loan borrowers' federal balances are now growing every day from interest — but technical issues are delaying some of them from paying it off
▼ + stars: | 2023-09-06 | by ( Ayelet Sheffey | ) www.businessinsider.com time to read: +4 min

Interest on student loans started accruing daily again last week. That's because interest on federal student loans grows daily. According to Federal Student Aid: "Unlike other forms of debt, such as credit cards and mortgages, Direct Loans are 'daily interest' loans. On daily interest loans, interest accrues (adds up) every day." Nelnet did not immediately respond to Insider's request for comment on the website outage.

Persons: Nelnet, Biden Organizations: Service, Systems, Federal Student, Student Locations: Wall, Silicon

☆ Why student-loan borrowers could face a 'perfect storm' of obstacles once payments resume next month
▼ + stars: | 2023-09-04 | by ( Ayelet Sheffey | ) www.businessinsider.com time to read: +7 min

Experts told Insider lack of broad debt relief and high inflation could contribute to the challenges. After more than three years, President Joe Biden officially ended the pandemic pause on federal student-loan payments, with waived interest, on Friday. "Before the pandemic, borrowers were already choosing between meeting their own basic needs and making their student-loan payments. "The more resource-strapped a servicer is and the more resource-strapped FSA is, the heightened concerns we have for that treatment of borrowers and just for the accuracy on the part of servicers giving information to borrowers," Hall said. In the meantime, the department recommends borrowers make their payments and wait for Biden's new plan for broad debt relief.

Persons: Joe Biden, she's, it's, Carolyn Fast, servicers, Biden, Stephanie Hall, Hall, Scott Buchanan, —, there's Organizations: Service, The Century Foundation, Education Department, An Education Department, Center for American Progress, Department, Student Loan, —, Management, Federal, Aid, Federal Student Aid Locations: Wall, Silicon

☆ Student-loan borrowers are facing new bills next month — but minor paperwork errors and lost payments are causing 'a lack of clarity about absolutely anything'
▼ + stars: | 2023-09-02 | by ( Ayelet Sheffey | ) www.businessinsider.com time to read: +6 min

The student-loan payment pause is over, and some borrowers are facing problems with repayment. "You remain responsible for making your monthly payments." AdvertisementAdvertisementAfter more than three years, the pause on federal student-loan payments ended on Friday — interest started accruing again on September 1, and borrowers will face monthly bills again beginning in October. Still, there's a chance relief could come for borrowers who have been making payments on income-driven repayment plans. But for borrowers like Hunter who are struggling to get answers from their servicer, it's unclear what improvements can be made.

Persons: they're, Heather Hunter, Hunter, Sarah, she's, —, servicers, there's, Joe Biden Organizations: Service, Education Department, Consumer Financial, Federal Student Aid Locations: Wall, Silicon, autopay

☆ Millions of student-loan borrowers' balances are now starting to grow again after over 3 years
▼ + stars: | 2023-09-01 | by ( Ayelet Sheffey | ) www.businessinsider.com time to read: +4 min

Interest started to grow on federal borrowers' student-loan balances again on Friday. This signified the end of the student-loan payment pause that began in March 2020. download the app Email address By clicking ‘Sign up’, you agree to receive marketing emails from Insider as well as other partner offers and accept our Terms of Service and Privacy PolicyAdvertisementAdvertisementAfter over three years of relief, student-loan borrowers' balances are once again starting to grow. On Friday, interest was turned back on for federal borrowers' accounts, marking the end of the student-loan payment pause that began in March 2020. First implemented by former President Donald Trump, the payment pause was intended to give borrowers financial relief during the pandemic.

Persons: Donald Trump, Joe Biden, Miguel Cardona, Biden Organizations: Service, Education Department, Student, Federal, Aid, Management, Higher Locations: Wall, Silicon, COVID

☆ Student loan payments restart in October — here are changes borrowers can expect
▼ + stars: | 2023-08-31 | by ( Annie Nova | ) www.cnbc.com time to read: +4 min

A new servicer, for someMillions of federal student loan borrowers will have a different servicer when payments resume in October. Impacted borrowers should get emails about the change, said Scott Buchanan, executive director of the Student Loan Servicing Alliance, a trade group for federal student loan servicers. Borrowers previously with FedLoan should be transferred to MOHELA, or the Missouri Higher Education Loan Authority, he said. Another repayment optionFederal student loan borrowers can now sign up for the Biden administration's new loan repayment plan, and they could be enrolled in it by the time the bills resume. If your student loan servicer can't process your application for the SAVE plan by the time payments resume, it should place you in a temporary forbearance.

Persons: Julia Amaral, they'll, Granite State —, Scott Buchanan, Buchanan, FAFSA, Mark Kantrowitz, Kantrowitz, servicer, Biden, they're, Joe Biden Organizations: Istock, Pennsylvania Higher Education Assistance Agency, Student Loan, Alliance, Finance, Missouri Higher Education Loan Authority, EdFinancial Services, Lakes Higher, Federal Services, Biden, Valuable Education, Public, Education Department Locations: That's, Pennsylvania, Granite State, MOHELA, Missouri, StudentAid.gov

☆ Many student-loan borrowers are struggling to access their servicer's website and call center due to 'technical difficulties' days before the payment pause is set to end
▼ + stars: | 2023-08-28 | by ( Ayelet Sheffey | ) www.businessinsider.com time to read: +4 min

Student-loan company Nelnet's call center and website temporarily shut down due to "technical difficulties." The student-loan payment pause is set to end on Friday. AdvertisementAdvertisementAfter over three years, the federal student-loan payment pause is about to end. AdvertisementAdvertisementHowever, it's a critical time for student-loan borrowers to ensure they can financially plan for the payment resumption, and these technical issues are not making matters easier. Are you experiencing challenges with the student-loan payment resumption?

Persons: Nelnet, it's, I've Organizations: Service, An Education Department, Federal Student Aid Locations: Wall, Silicon, Houston

☆ When student loan payments restart, many borrowers may have a different servicer
▼ + stars: | 2023-08-21 | by ( Annie Nova | ) www.cnbc.com time to read: +1 min

Mementojpeg | Moment | Getty ImagesLook out for notices about the changeScott Buchanan, executive director of the Student Loan Servicing Alliance, a trade group for federal student loan servicers, said impacted borrowers should get emails about the change. Higher education expert Mark Kantrowitz has been tracking the transfers. Borrowers previously with FedLoan should be transferred to MOHELA, or the Missouri Higher Education Loan Authority, he said. Accounts with Great Lakes Higher Education, Kantrowitz said, should be managed by Nelnet going forward. Also, Kantrowitz said, "whenever there is a change of loan servicer, there can be problems transferring borrower data."

Persons: Scott Buchanan, servicers, Buchanan, Mark Kantrowitz, Kantrowitz, You'll Organizations: Student Loan, Alliance, Missouri Higher Education Loan Authority, EdFinancial Services, Lakes Higher, Federal Services Locations: MOHELA, Missouri, Granite State, StudentAid.gov

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