Not every public apology from a CEO resonates — which is why a recent memo from Poshmark founder Manish Chandra stands out, says a leadership expert. Customers revolted, leaving Poshmark sellers stranded: For many, the loss of sales was worse than any savings they pocketed from the reduced fees, Chandra wrote in an apology blog post last week. "We have decided to revert to our original fee structure effective October 24, 2024," he wrote. That's a rare effective CEO apology, says Talia Fox, a leadership strategist, author and head of KUSI Global, an executive consulting firm. "Even the smallest gesture ... some tangible incentive that backs up the apology [can go a long way]."

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Persons: Manish Chandra, Chandra, Talia Fox, Fox Organizations: South Korean, Naver Corporation, Customers, KUSI, CNBC