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☆ 2 passengers traveling from Canada to Egypt sued Air Canada for a 56-hour flight delay and won $740 each in compensation
▼ + stars: | 2023-08-18 | by ( Huileng Tan | ) www.businessinsider.com time to read: +3 min

Two passengers won a lawsuit against Air Canada for a 56-hour delay in their three-leg flight. Two passengers from Kelowna, Canada, won a lawsuit against Air Canada for an international flight delay that set them back by 56 hours. The international flight consisted of three legs: Kelowna to Vancouver, Vancouver to London, England, and London to Cairo. Air Canada claimed the flight delay was due to "air traffic control restraints" and a ground delay program — a procedure used for air traffic control — operated by Nav Canada, which oversees the country's air traffic controllers. Air Canada did not immediately respond to a request for comment from Insider, sent outside regular business hours.

Persons: Abdallah Mohamed, Ghada Ali, Mohamed, Ali, —, Shelley Lopez, AC862, Lopez Organizations: Air Canada, Morning, Air, Vancouver . Air Canada, Nav Canada Locations: Canada, Cairo, Egypt, Kelowna, British Columbia, Air Canada, Vancouver, London, England

☆ Travel news: US airline staffing at ‘highest level’ in decades – so why the flight delays?
▼ + stars: | 2023-07-22 | by ( Maureen O'Hare | ) edition.cnn.com time to read: +5 min

Editor’s Note: Sign up for Unlocking the World, CNN Travel’s weekly newsletter. Extreme weatherHeat waves, wildfires, floods and storms have been hitting regions across North America, Europe and Asia. Air travel woesUS passenger airline employment is now at its highest level in over two decades, says a new statement from the International Air Transport Association (IATA) as carriers build up their workforces to meet the huge demand for post-pandemic travel. However, passengers this summer are still facing “unacceptable delays and disruptions” because of a shortage of air traffic controllers in North America. If all this has got you wistful for a bygone “golden age of air travel,” however, you’d be very wrong.

Persons: you’d, we’ve, Jay Khan, Janet Yellen’s, jian, Yellen, Liesbet Collaert, she’d, Christina Ward, Wahid Kandil, you’re, they’ve Organizations: CNN, Southern, International Air Transport Association, US Federal Aviation Administration, FAA, NAV Canada, US Locations: North America, Europe, Asia, Italy, Southern Europe, Ireland, Denmark, Bulgaria, Czech Republic, Las Vegas, Chicago, Hong Kong, Beijing, Yunnan, Belgian, California, Egypt, Barra, American, Paris

REUTERS/Cole Burston/File PhotoFeb 24 (Reuters) - Airports are taking steps to avoid gridlock during the upcoming holiday travel seasons, with some limiting flights during peak hours to avoid the long lines and luggage piles that marred last summer. While smoother holiday travel is expected for Europe and North America, airlines and airports which learned tough lessons on holiday travel in 2022, are taking a more prudent approach as global traffic rebounds roughly to pre-pandemic levels. Despite extensive planning and hiring this year, some airlines and airports are still wrestling with industry staff shortages, including baggage handlers. Germany's Lufthansa AG (LHAG.DE) said it has cut summer flights by an unspecified amount due to shortages of personnel like ground handlers at airports in Frankfurt and Munich. U.S. Customs and Border Protection and the Canada Border Services Agency were not immediately available to comment on staffing.

Labor shortagesAs the pandemic swooped in, air travel was among the industries most affected, as more than 90% of flights were grounded. Today, labor shortages exist throughout the economy, but the problem drags on in the air travel sector, where more extensive employee training is usually required. Steven Senne / APOutdated technology and infrastructureThere is near-universal agreement that the infrastructure underpinning segments of America's air travel system is outdated and vulnerable. Rep. Sam Graves, R-Montana, said the incident highlighted "a huge vulnerability in our air transportation system." Air travel should be predictable and consistent, and you shouldn’t have to wonder if air traffic control is going to be working today as you head to the airport.

"At this time, we do not believe the cause is related to the FAA outage experienced earlier today." Share this -Link copiedNearly half of Southwest flights delayed just weeks after mass cancellations Nearly half of Southwest Airlines flights were delayed as of about 11:15 a.m. Share this -Link copiedMore than 540 Delta flights delayed, 14 canceled More than 540 Delta flights were delayed as of 9:13 a.m. ET, the airline had three flights canceled and 208 flights delayed, amounting to 21% of its overall flights, according to FlightAware. Alaska Airlines had 11 flights canceled and 149 flights delayed, also amounting to 21% of its overall flights, FlightAware noted as of 8:53 a.m.

FAA officials said a preliminary review traced the outage to a damaged database file, but added there was no evidence of a cyberattack and the investigation was continuing. FAA officials said they were working to "further pinpoint the causes" so the problem can be avoided in the future. One issue airlines are facing is trying to get planes in and out of crowded gates, which is causing further delays. He described confusion as airline employees and many passengers were initially unaware of the FAA's moves and flight delays. The U.S. Travel Association, which represents the travel industry including airlines, called the FAA system failure "catastrophic."

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