As far as signs of trouble in a company go, a hole blowing through the wall of one of its airplanes at 16,000 feet is not subtle.
So it was not a surprise that the Boeing chief executive, Dave Calhoun, spent most of the company’s fourth-quarter earnings call on Wednesday focused on safety.
“We caused the problem, and we understand that,” he said of the Jan. 5 incident.
Mr. Calhoun said the company had instituted additional quality controls and paused production for a day to focus on safety and quality.
Fixing that may require more drastic measures.
Persons:
Dave Calhoun, ”, Calhoun, they’ve, Nancy Koehn
Organizations:
Boeing, Harvard Business School