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Top related persons:
— it's - 2 Nancee Halpin - 2 Collinson - 1 OLIVER - 1
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Search resuls for: "Nancee Halpin"


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☆ Loyalty and rewards programs are going out of style
  + stars: | 2016-05-25 | by ( Andrew Meola | ) www.businessinsider.com   time to read: +4 min
Loyalty and rewards programs provide reasons for consumers to routinely shop at one retailer, but these programs are falling out of favor with one important group. The quality of customer service consumers experience through all channels (email, phone, etc.) 60% of US consumers have not completed an intended purchase based on a poor customer service experience. Lack of effective customer service on social media seems to be spilling over into users' willingness to interact with brands at all on the channel. Nearly half of all luxury consumers demand an apology, refund, or incentives following a poor customer service experience.
Persons: Collinson, — it's, Nancee Halpin Organizations: Microsoft, Insider Intelligence, Business
☆ Brands form customer loyalty even after they purchase an item
  + stars: | 2016-05-24 | by ( Insider Intelligence | ) www.businessinsider.com   time to read: +5 min
Building customer loyalty extends beyond the actual purchase, and brands and retailers should focus on how to continue relationships with customers afterwards. However, another aspect that should also be of concern is in the customer service experience. Providing good customer service is a key way to drive loyalty and influence future sales post-purchase. Nancee Halpin, research associate for Insider Intelligence, Business Insider's premium research service, has compiled a detailed report on customer service that looks at why customer service matters, which stalwart channels are still top performers, and which new channels have the most potential. 60% of US consumers have not completed an intended purchase based on a poor customer service experience.
Persons: OLIVER, — it's, Nancee Halpin Organizations: Forbes, Brands, Wall Street, Microsoft, American Express, Insider Intelligence, Business
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