Last year, Subway paid to install $6,000 slicers at the chain’s 20,000 US locations in response to its rivals serving freshly sliced meat. The results, so far, have been a “mixed bag,” according to Bill Mathis, the chairman of the North American Association of Subway Franchisees (NAASF), which represents as many as half of Subway locations on the continent. Franchisee’s flaring tensionsThe candor expressed by Mathis isn’t the first time franchisees have expressed their frustration with Subway. Subway, a privately held company, highlights praise from some franchisees during its periodic financial releases. In 2022, a release featured a quote from Donna Curry, a Subway franchisee that owns about 65 locations.

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Persons: Bill Mathis, ” Mathis, “, Mathis, he’s, ”, there’s, it’s, you’re, Mathis isn’t, Elisabeth DeLuca, Donna Curry, John Chidsey Organizations: New, New York CNN —, Subway, North American Association of Subway, Restaurant Business, CNN Locations: New York, NAASF