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☆ 'Botshit' is an example of how AI is making customer service worse
▼ + stars: | 2024-07-22 | by ( John Towfighi | ) www.businessinsider.com time to read: +6 min

Air Canada's customer service chatbot told Moffatt he could claim the discount after the flight. Botshit is one example of how the use of AI might worsen companies' customer service. In January, a UK parcel company removed its new AI customer service chatbot after it swore at a customer. AdvertisementAnd when Google rolled out its AI chatbot Gemini earlier this year, it produced historically inaccurate images of people of color. However, the researchers argued that customer service is the least risky use of AI for businesses.

Persons: —, Jake Moffatt's, chatbot, Moffatt, Ian P, McCarthy, Timothy R, Hannigan, André Spicer, Edelman, What's, Dan Davies, Sundar Pichai, Spicer Organizations: Service, Air Canada, Air, Business, Harvard, Edelman Data, Intelligence, Microsoft, LinkedIn, Google Locations: Canada's, New York

☆ Canada's bold plan to make housing more affordable is showing signs of working — and could be a model for the US
▼ + stars: | 2024-07-03 | by ( Eliza Relman | ) www.businessinsider.com time to read: +7 min

Like the American federal government, Canada's national government doesn't have a lot of control over housing policy. Related storiesOverall, the federal push has already been quite successful in changing the housing policy landscape across the country, Moffat said. Over the last several years, an influx of new immigrants, rampant investor speculation, and rapidly rising construction costs have also sent prices up. It would also impose a fine on cities that tolerate "NIMBY" — the anti-development "Not in My Backyard" philosophy — opposition to housing construction. Some American fans of Canada's Housing Accelerator Fund suggest it could be a model for US efforts to incentivize denser and more abundant housing construction.

Persons: i'm, it's, Mike Moffatt, Moffat, —, Justin Trudeau, Trudeau, Matti Siemiatycki, Siemiatycki, there's, densification, Pierre Poilievre, hasn't, Joe Biden's Organizations: Service, Business, Smart Prosperity, University of Ottawa, Housing, Liberal, Infrastructure Institute, University of Toronto's, of Cities, Concordia University, Conservative Party, Investment, Jobs Locations: Canada, Ottawa, British Columbia, Ontario, Alberta, California, United States

☆ Air Canada's chatbot gave a passenger false information about claiming a discount, and the airline must now pay him compensation
▼ + stars: | 2024-02-16 | by ( Pete Syme | ) www.businessinsider.com time to read: +2 min

An Air Canada chatbot told a customer he could receive a bereavement discount after traveling to his grandma's funeral. Air Canada unsuccessfully argued the chatbot's misleading information wasn't its responsibility. After exchanging emails for three months, an Air Canada representative told Moffatt the chatbot had provided "misleading words." When the case was brought to the tribunal, Air Canada asked the adjudicator to dismiss Moffatt's claim. "In effect, Air Canada suggests the chatbot is a separate legal entity that is responsible for its own actions," wrote Christopher Rivers, the adjudicator.

Persons: Air Canada chatbot, —, Jake Moffatt, Moffatt, chatbot, Christopher Rivers Organizations: Air, Air Canada, Service, Canada, Business Locations: Air Canada, Toronto, Vancouver

☆ Legacy of Boris Johnson Looms Over By-election to Replace Him
▼ + stars: | 2023-07-18 | by ( Stephen Castle | More About Stephen Castle | ) www.nytimes.com time to read: +1 min

When Boris Johnson paid a surprise visit last year to the Swallow pub and poured some pints, he seemed to leave the clientele more agreed on his skills as a barman than as a politician. “He asked me whether it was a decent pint — and it was,” said Tony O’Shea, 55, holding up a photo on his phone of the moment he was served a beer by Mr. Johnson, then the prime minister. Still a fan, Mr. O’Shea described Mr. Johnson as a “lovable rogue” whom he had voted for in 2019. On the other side of the pub, however, Jenny Moffatt, 73, had no complaints about the drinks she was served by Mr. Johnson. But she described him as “a buffoon,” with a tendency to “pontificate.”Love him or laugh at him, Mr. Johnson was an outsize presence both in British politics — and here in Uxbridge and South Ruislip, the district of outer London that he represented in Parliament.

Persons: Boris Johnson, “, ”, Tony O’Shea, Johnson, O’Shea, Jenny Moffatt, —, Downing Organizations: Mr Locations: Uxbridge, South Ruislip, London

☆ The man accused of killing CashApp founder Bob Lee made a 'planned and deliberate attack,' prosecutors allege
▼ + stars: | 2023-04-15 | by ( Sam Tabahriti | ) www.businessinsider.com time to read: +3 min

The man accused of killing Bob Lee planned the attack, prosecutors said in court papers. Momeni appeared in a San Francisco court Friday and is due to be arraigned on April 25. The man accused of killing CashApp founder Bob Lee planned the attack, prosecutors said in court documents released Friday. The San Francisco Police Department, which recovered a four-inch knife at the scene, arrested Momeni on Thursday. He appeared in a San Francisco court Friday and was scheduled to be arraigned on a murder charge, but did not enter a plea after the hearing was postponed until April 25.

Commotio cordis occurs less than a few dozen times a year in the U.S. Could chest protectors prevent the problem? It wasn't until 2019 that the National Operating Committee on Standards for Athletic Equipment, developed standards for chest protectors. In 2022, USA Lacrosse mandated that all youth lacrosse players wear chest protection. Though doctors have not said whether Hamlin's injury was indeed commotio cordis, Acompora is glad to see the condition getting national attention. Chest protectors such as this one from Unequal Technologies have been in demand since Damar Hamlin’s cardiac arrest Monday.

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