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Business: Five9 provides intelligent cloud software for contact centers in the United States and internationally. It offers a virtual contact center cloud platform that delivers a suite of applications, which enables the breadth of contact center-related customer service, sales and marketing functions. Five9 is a cloud-based contact center software provider empowering clients with solutions for customer service, sales and marketing. It is a developer and provider of AI contact center solutions that augment or replace human beings often at more than double the price. As an independent company, Five9 has a tremendous opportunity for value.
Persons: Anson, Moez Kassam, Sagar Gupta, InContact, Five9, Mike Burkland, Ken Squire Organizations: Legion Partners, Nice, Five9, 13D Locations: United States
Redis Names Former Five9 CEO to Head Database Startup
  + stars: | 2022-12-05 | by ( Belle Lin | ) www.wsj.com   time to read: +4 min
Database startup Redis Ltd. has named Rowan Trollope its new chief executive officer, effective Feb. 1. Mr. Trollope was CEO of the cloud-based customer-service software firm Five9 Inc. until Nov. 28, and had served in the role since 2018. After Mr. Trollope’s departure, former Five9 CEO Mike Burkland returned to his previous post. At Redis, Mr. Trollope will succeed Ofer Bengal, who co-founded the startup with Yiftach Shoolman in 2011 and has served as CEO since its founding. Mr. Trollope led Five9 through its plans to merge with Zoom Video Communications Inc. in September of last year.
Cloud stocks plummeted 11% this week, the steepest drop since January, as executive departures at Five9 and Zscaler and investors' continued rotation out of risk combined to send the group to its lowest level since March 2020. The WisdomTree Cloud Computing Fund, a basket of 75 cloud software stocks, has lost 53% of its value for the year, more than double the drop in the S&P 500. Five9 shares suffered the biggest decline in the index, falling 29% for the week, after CEO Rowan Trollope said he was leaving to run a pre-IPO company. Security software vendor Zscaler announced the resignation of its president, Amit Sinha, who is also taking a CEO position at a pre-IPO company. The WisdomTree index fell all five days this week, and had its worst day on Friday, dropping 3.6%.
Shares of cloud software vendor Five9 tumbled 22% Monday and fell to their lowest since March 2020 after CEO Rowan Trollope announced his resignation. He is being succeeded by former Five9 CEO Mike Burkland, who resigned as CEO in 2017 after he was diagnosed with cancer. "It has been an honor and privilege to serve our employees, our customers and our shareholders," Trollope wrote in a tweet. However, Five9 shareholders were not satisfied with the small premium that Zoom was set to pay, and they ultimately rejected the deal. WATCH: Five9 CEO discusses company's voice recognition software
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