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Michelle Crossan-Matos, the chief marketing officer at Ulta Beauty, said the company’s range of prices is a strategic advantage among consumers facing pressure from inflation. Photo: Ulta BeautyAfter Michelle Crossan-Matos joined Ulta Beauty as its chief marketing officer in January, the broader cosmetics market started to see consumers spending more selectively and gravitating toward less expensive brands. “Consumers are exploring how best to navigate the economic uncertainty,” Ulta Chief Executive Dave Kimbell said on a company earnings call in May. “Inflation concerns remain high.”
Persons: Michelle Crossan, Matos, , Dave Kimbell Organizations: Ulta Beauty,
Ulta Beauty Hires New Marketing Chief
  + stars: | 2023-01-18 | by ( Megan Graham | ) www.wsj.com   time to read: +3 min
Beauty retailer Ulta Beauty Inc. has tapped Michelle Crossan-Matos, a former Samsung Electronics America marketing leader, as its new chief marketing officer. The chief marketing officer role was previously held by Shelley Haus, who died of cancer last June. Most recently, Ms. Crossan-Matos was chief marketing, citizenship and communications officer at Samsung Electronics America. “I think beauty care is probably going to be one of the most resilient categories, and then I think Ulta Beauty will be even more resilient, just because of the portfolio that Ulta Beauty has and the type of guests that come in—they tend to be much more resilient,” Ms. Crossan-Matos said. Ulta will stay focused on social media, video, beauty tutorials and experience-based marketing in the year ahead, said Ms. Crossan-Matos.
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