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☆ Delta passengers sue airline over refund refusals after CrowdStrike meltdown
▼ + stars: | 2024-08-07 | by ( Ramishah Maruf | ) edition.cnn.com time to read: +6 min

“The impact on Delta passengers was disastrous,” the lawsuit said. In other cases, it would only offer partial reimbursement if passengers signed a waiver releasing the airline of any legal claims. On Monday, July 22, Delta canceled more than 1,250 flights — making up nearly 70% of all domestic cancellations, the lawsuit said. In response, Delta offered Plaintiff a $100 voucher to use towards a future flight with Delta,” the lawsuit said. Both companies claimed Delta ignored their repeated offers for help as passengers were left stranded in airports across the country.

Persons: Delta, —, “, ” Delta, Pete Buttigieg, Ed Bastian, Bastian, CrowdStrike, ”, you’ve, ” Bastian, David Boies, Michael Carlinsky Organizations: New, New York CNN, Delta Air Lines, Microsoft, Delta, Greyhound, CNBC, CNN, IBM Locations: New York, Denver, Amsterdam, Delta, Atlanta

☆ Microsoft lashes out at Delta: Your ancient tech caused the service meltdown
▼ + stars: | 2024-08-06 | by ( Ramishah Maruf | ) edition.cnn.com time to read: +6 min

Microsoft also claimed Delta turned down help after the CrowdStrike bug led to “blue screens of death” on Windows devices. Microsoft, CrowdStrike and Delta have been in a war of words since the airline hired a high-profile attorney to seek compensation from Microsoft and CrowdStrike. Delta CEO Ed Bastian lashed out at CrowdStrike in a CNBC interview last week and said the computer problems cost Delta $500 million. While other airlines were quick to resume normal operations after the CrowdStrike outage, Delta was forced to cancel about 30% of its schedule over those five days, leaving an estimated half-million passengers stranded. Free consulting advice to help us,” said the Delta CEO in an interview on CNBC.

Persons: cancelations, Delta, Ed Bastian, CrowdStrike, Mark Cheffo, “, ”, Satya Nadella, Bastian, you’ve, ” Bastian, David Boies, George Kurtz, Michael Carlinsky, —, CNN’s Chris Isidore Organizations: New, New York CNN, Microsoft, Delta Air Lines, CNBC, Delta, IBM, CNN, CrowdStrike Locations: New York, CrowdStrike, Delta

Travelers wait in line, as a flight board shows delays, on the check-in floor of the Delta Air Lines terminal at Los Angeles International Airport (LAX) on July 23, 2024 in Los Angeles, California. CrowdStrike on Sunday said Delta Air Lines had rejected onsite help during last month's massive outage that sparked thousands of flight cancellations. Delta CEO Ed Bastian told CNBC's "Squawk Box" last week that the mass cancellations following the outage, which occurred at one of the busiest times of the year, cost the company about $500 million, including customer compensation. In response, Michael Carlinsky, CrowdStrike lawyer and co-managing partner at Quinn Emanuel Urquhart & Sullivan wrote to Delta's lawyer David Boies on Sunday that Delta's litigation threats "contributed to a misleading narrative that CrowdStrike is responsible for Delta's IT decisions and response to the outage." He said CrowdStrike's CEO George Kurtz reached out to Bastian to "offer onsite assistance, but received no response."

Persons: CrowdStrike, Ed Bastian, CNBC's, Bastian, Boies Schiller, Michael Carlinsky, Quinn Emanuel Urquhart, Sullivan, David Boies, George Kurtz Organizations: Delta Air Lines, Los Angeles International Airport, Microsoft Locations: Los Angeles , California

☆ CrowdStrike is denying Delta's claims it was to blame for thousands of flight disruptions
▼ + stars: | 2024-08-05 | by ( Nora Redmond | ) www.businessinsider.com time to read: +1 min

CrowdStrike denies Delta's claims that the firm is responsible for thousands of flight disruptions. CrowdStrike wrote in a letter that it "strongly rejects" the airline's allegations. Sign up to get the inside scoop on today’s biggest stories in markets, tech, and business — delivered daily. Go to newsletter preferences Thanks for signing up! download the app Email address Sign up By clicking “Sign Up”, you accept our Terms of Service and Privacy Policy .

Persons: CrowdStrike, Delta's, Ed Bastian, —, Michael Carlinsky, Quinn Emanuel Urquhart, Sullivan Organizations: Service, Delta Air Lines, Business Locations: Delta, Texas

☆ CrowdStrike fires back at Delta, claiming the airline ignored offers of help during service meltdown
▼ + stars: | 2024-08-05 | by ( Ramishah Maruf | ) edition.cnn.com time to read: +4 min

New York CNN —CrowdStrike fired back at Delta after the airline’s CEO lashed out at the cybersecurity firm for computer problems that he said cost Delta $500 million. CrowdStrike claimed Delta would have to explain its own IT shortcomings in any litigation, and that it ignored CrowdStrike’s offers of assistance. But last week, Bastian claimed CrowdStrike was nowhere to be found during the meltdown. Free consulting advice to help us,” said the Delta CEO in an interview on CNBC. It said Delta would have to explain why other airlines restored operations faster and why it turned down CrowdStrike’s onsite assistance.

Persons: New York CNN — CrowdStrike, CrowdStrike, CrowdStrike’s, ” CrowdStrike, George Kurtz, Ed Bastian, “, Michael Carlinsky, —, Bastian, ”, you’ve, ” Bastian, David Boies, CNN’s Chris Isidore Organizations: New, New York CNN, Delta, CNBC, CNN, Microsoft Locations: New York, Delta, CrowdStrike

☆ Inside a shake-up at the world's 'most feared law firm'
▼ + stars: | 2023-03-30 | by ( Casey Sullivan | ) www.businessinsider.com time to read: +30 min

It's been a tumultuous period for Quinn and the storied law firm he built over the past 37 years — now the world's largest litigation firm with hourly rates that can be north of $2,000. But behind the scenes, a shift at QE has been the talk of elite law firm circles. Indeed, the firm – known as a singular, even freewheeling, institution that brands itself as the "#1 Most Feared Law Firm in the World" — may appear to be less in the image of its founder as a generational shift brings changes. "We all thought it was important that the world understands this is not a one generation law firm." One former firm partner in California says he believes Quinn's inner circle generally got better deals.

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