Employees can focus on the work of serving customers and delivering customer success when solid trust exists in the workplace. A lack of trust hinders productivity for the simple fact that people aren't able to get their jobs done. As you're building trust with people, it's important to open yourself up as a way of investing more deeply in your relationships. A big part of that is knowing who you're meeting with, so do your own research (on LinkedIn, Twitter, and Google search) to familiarize yourself with all the key players. And, if you're facing resistance when you need to deliver feedback, consider these steps:Know whether and when you need to improve.

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