Lyft CEO David Risher told CNBC's Jim Cramer on Thursday said he's bullish on the company's "on-time pickup promise" program, which was launched before the busy holiday travel season.
If we are more than ten minutes late, we will pay you up to $100 in Lyft cash."
Risher said over the past few weeks, Lyft has given 2.5 million rides to the airport and only had to reimburse 72 rides for late pick-ups.
"We just saw the results, just yesterday, of our most recent [employee satisfaction survey]," he said.
"What that tells you is that the thousands and thousands – 3000 plus team members who work for Lyft – are starting to believe.
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