Lenders often encourage federal student loan borrowers to enroll in automatic payments.
"Unfortunately, autopay errors were one of the most widespread, basic and consequential servicer errors we saw this year," CFPB Student Loan Ombudsman Julia Barnard told CNBC.
In some cases, borrowers had money pulled from their bank accounts despite never consenting to autopay, Barnard said.
Other autopay users saw incorrect amounts taken or were charged multiple times in the same month.
In March, one borrower told the CFPB that their student loan servicer took $6,897 from their account when they only owed $1,048.
Persons:
Julia Barnard, Barnard, aren't, wouldn't, servicer
Organizations:
Consumer Financial, Bureau, CNBC, autopay, Finance, Black