Some 31% of organizations reported that employees are reluctant or even outright resistant to using AI, according to the Cisco AI Readiness Index. AdvertisementCompany leaders at the World Economic Forum told Business Insider there's one simple thing bosses can do: be clear about what you want to use AI for. Centoni suggests outlining the potential benefits of using AI and providing specific examples of how it might be used. Jeff Maggioncalda, CEO of Coursera, says it's important to explain to employees how AI might make their jobs better or more enjoyable. And over time, he says he expects AI to lead to both revenue growth and growth in the workforce.

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Persons: —, Liz Centoni, Jeff Maggioncalda, Maggioncalda, Paul Knopp, Knopp Organizations: Service, Business, Cisco, Economic Forum, KPMG Locations: Davos