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Retailers hoped to save big on labor costs by introducing self-checkout lanes. Now retailers including Costco, Walmart, and Kroger are rethinking some self-checkout strategies. Costco, for example, has started asking staff to check membership cards in the self-checkout lanes, as well as assist with scanning items. This is not exactly the labor-minimizing tech retailers were promised. AdvertisementAdvertisementWalmart and Kroger use sophisticated video-monitoring and sensor tech to track merchandise through stores and self-checkout lanes.
Persons: , Dominick Reuter, Kroger, Matt Kelley, Kelley, Christopher Andrews Organizations: Service, Costco, Walmart, Kroger, Depot, LiveView Technologies, Drew University, CNN Locations: Albuquerque , New Mexico
Walmart is pulling self-checkout lanes from at least three stores in Albuquerque, New Mexico. AdvertisementAdvertisementWalmart is pulling self-checkout lanes from at least three stores, requiring shoppers to have an employee ring up their orders. The three stores losing self-checkout are at 400 Eubank NE, 2701 Carlisle NE, and 2266 Wyoming NE, the Albuquerque Journal reported. Walmart shoppers can opt for full-service or they can scan and pay by themselves in the company's new front-end layout. When a separate Albuquerque Walmart closed in March, the company cited "underperformance," but several shoppers told Insider the location was routinely targeted by criminals.
Persons: , Josh Havens, Matt Kelley, Kelly Organizations: Walmart, Service, Eubank, Albuquerque Journal, CTV, Albuquerque Walmart, Police, Costco, Tractor Supply, LiveView Technologies Locations: Albuquerque , New Mexico, Carlisle, Wyoming, Ottawa , Ontario, Albuquerque
But Best Buy said Tuesday that theft at its stores has remained relatively stable. On Tuesday's call, Barry rattled off a list of strategies that she said has helped Best Buy combat theft. Best Buy employs security workers at store entrancesBarry said Best Buy employs asset-protection employees at its front doors. Best Buy stores have one entrance and few self-checkout registersBarry highlighted other features of Best Buy's stores as theft deterrents. Best Buy is locking away some merchandiseBarry said Best Buy has started removing some items from the sales floor that could be prime targets for thieves.
Persons: , Corie Barry, Dick's, Barry, Matt Kelley, Richard Galanti, we've Organizations: Walmart, Service, Dick's Sporting Goods, Costco, LiveView Technologies Locations: Wall, Silicon
Walmart CEO Doug McMillon said stores could close if the rising tide of theft wasn't stemmed. Customers and employees blame self-checkout, which Walmart has increasingly relied on, for theft. Since McMillon made those comments, more than 100 Walmart customers and former and current employees have reached out to an Insider reporter to say the retailer must rely less on self-checkout. "They need to hire cashiers again and do away with so many self-checkout," Mindy Stanley, a Walmart customer from Ashland, Kentucky, said. Polly Kearns, a Walmart shopper from Gulfport, Mississippi, said the best way to protect against theft and make customers happy was to eliminate self-checkouts.
Others, like Target (TGT.N) and Barnes & Noble, sealed merchandise behind plexiglass or tethered it with steel cables to store shelves. One survey by the National Retail Federation (NRF) cited a 26.5% jump last year in "organized retail crime" carried out by groups of people. But it is unclear whether overall U.S. retail crime is on the rise, with little data available on the problem. Retailers rarely openly acknowledge the threat of theft or crime because they generally don't want to spook shoppers. "Along with other retailers, we've seen a significant increase in theft and organized retail crime across our business," Target CEO Brian Cornell told investors on a November 16 conference call.
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