TIAA CEO Thasunda Brown Duckett has four words of advice for anyone looking to be a better boss: Talk less, listen more.
Each month Duckett, 51, hosts "jam sessions" with small groups of employees so they can share their ideas, concerns and perspectives with her directly.
It can be hard to encourage people to speak candidly in front of the CEO, but Duckett says she has a go-to question she "always" asks employees to get them talking.
By asking that one question, you "immediately connect" with your employees, Duckett said.
Making "Coffee and T" a recurring meeting on her calendar has helped Duckett create a culture where employees feel "heard without judgment," she wrote on LinkedIn.
Persons:
Thasunda Brown Duckett, Duckett, it's
Organizations:
LinkedIn, Research, Wharton School, University of Pennsylvania
Locations:
TIAA