While many industries have adopted the practice, tipping is most entrenched in the restaurant industry, where workers rely on gratuities to make up much of their wages.
Here's how tipping came to America in the first place, and how it became institutionalized in food services, specifically.
But the company that "really institutionalized" tipping, Zagor says, was the Pullman Company, which built and operated railroad cars.
But when restaurants were added in 1966, they weren't covered under the typical minimum wage as other industries ultimately were.
'The whole thing is shifted onto the customer'These days, tipping is deeply embedded in the restaurant industry.
Persons:
Kerry Segrave's, Stephen Zagor, Zagor, Franklin D, Roosevelt, what's, Harry Holzer, Jena Ellenwood
Organizations:
Columbia Business School, Employers, Pullman Company, Pullman, Library of Congress, Workers, Companies, Labor, Georgetown University, Brookings
Locations:
America, Europe, U.S