“Making It Work” is a series is about small-business owners striving to endure hard times. Over six months of weekly video calls, Ms. Schiro, 45, learned how to pare down her overloaded to-do lists. Making changes like adding a line to her email signature saying that she does not respond to messages sent after 6 p.m. seemed like “stupid stuff,” she said, but it took an outsider’s perspective to pinpoint these adjustments. “When you’re burned out, it’s hard to think of those things and implement them,” Ms. Schiro said. Even before the Covid-19 pandemic disrupted how and where people work, the World Health Organization recognized burnout.

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Persons: Karen Schiro, Ellyn, “, ”, Schiro, pare, you’re, ” Ms, Michael P, Leiter Organizations: World Health Organization, Acadia University Locations: Fairfax Station, Va, Tacoma, Nova Scotia