These technology failures during a major scaling event — dubbed success disasters — weren't alone.
Ticketmaster's failure during their scaling event was just one kind of success disaster — the overburdening of the system's capacity.
Success disasters may be common, but that doesn't make them acceptable, especially if a company is offering products or services considered essential.
The right answer really depends on the starting point and what scaling events are anticipated.
Even on a smaller (but still substantial) scale, Urban keeps this in mind to avoid her own success disaster.
Persons:
Taylor, SeatGeek, clamoring, —, Spencer Kimball, Kimball, Masa Kabayama, Kabayama, Paula Urban
Organizations:
Ticketmaster, Labs, Google, Uplift Labs, MLB, NBA, Apple, Houston Livestock, Taylor Swift
Locations:
onboarding