Salesforce has moved slowly on AI, RBC Capital Markets managing director Rishi Jaluria told Insider — at least that's what the company's partners and customers told him.
One said they were encouraging customers to start first with Einstein, the original AI product Salesforce launched in 2016, before adding new generative-AI services to their bills.
The question was the first of many moments during the conference when a Salesforce executive brought up trust and safety when talking about generative AI.
Despite that, Salesforce continues to invest in other companies via its venture arm, which includes a $500 million Generative AI fund.
Jaluria said that with the exception of Microsoft, he doesn't expect software companies to see meaningful revenue gains from generative AI until at least 2025.
Persons:
Salesforce, Rishi Jaluria, —, Jaluria, they've, Einstein, Matthew McConaughey, pensively, Patrick Stokes, Salesforce's, Stokes, it's, There's, John Somorjai, McKinsey's, Somorjai, Ellen Thomas
Organizations:
Company, Business, RBC Capital Markets, World, Salesforce Ventures, Microsoft
Locations:
New York, ethomas@insider.com