John Fitzpatrick, a hotelier who owns two four-star hotels in Midtown Manhattan, has had to troubleshoot a number of issues during his career.
Guests wouldn’t stop stealing his hand towels, emblazoned with an “F” for Fitzpatrick Hotel Group, so he removed the lettering, and the pilfering stopped.
During the height of the pandemic, Mr. Fitzpatrick took away the magazines he normally provided in his hotel rooms so guests wouldn’t worry about strangers having touched what they were reading.
Now, Mr. Fitzpatrick and his team are brainstorming ideas for how to deal with a new problem: replacing the small plastic toiletry bottles that will be banned in larger hotels throughout New York State beginning Jan. 1, 2025.
“In this day and age, we have to watch our carbon footprint, and we have to stop using plastics and all sorts of stuff as best we can,” Mr. Fitzpatrick said.
Persons:
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Organizations:
Fitzpatrick Hotel Group, New York State, “
Locations:
Midtown Manhattan, New York