IT can do a lot more to help companies if it isn’t hived off as a completely separate department, the author says. Last November, I wrote an article with the headline, “It’s Time to Get Rid of the IT Department.” It generated considerable praise—and considerable criticism. I won’t reiterate my entire thesis here, but my basic argument was this: In today’s digital-first world, organizations need to approach information technology differently. They need IT but not an IT department.

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